Vmware, Inc.

Apteligent, Inc.

Robert Kwok

Andrew Levy

Sean Hermany

Andrew Yousef

David Shirley

Paul Lappas

Kevin Su

Keith Dreibelbis

David E Albrecht

Kevan Dunsmore

A system that allows developers to designate transactions for an application to track and monitor the performance of their applications on various mobile devices. In some embodiments, each transaction is composed of multiple interactions across several different screens that interact with different services or functions. The transactions of some embodiments overlap or are nested within each other, so that multiple transactions are monitored simultaneously. In some embodiments, each transaction is assigned a value, allowing a developer to prioritize troubleshooting in an application, as well as quantifying the costs of various issues in the application. In some embodiments, the system includes a transaction agent is installed on various devices that identifies and monitors transactions in the system and a transaction server that receives transaction data from the mobile devices and processes the data to allow a developer to monitor the performance of the application.

System for defining and tracking transactions of mobile devices

Some embodiments provide a service monitor that operates on a number of different mobile devices to track and monitor services that an application is using. An application may depend on a number of services, such as network services to access various cloud services. The service monitor operates in conjunction with the application to gather data relating to the services and send the gathered data to an API server. The gathering of the data can occur in many mobile devices that are of different types, that are from various different vendors, and/or that operate on different mobile operating systems.

Service monitor for monitoring and tracking the performance of applications running on different mobile devices

Some embodiments provide a system that allows application developers to track and monitor crashes that are occurring with their applications on various mobile devices. In some embodiments, crash logs are received from the mobile devices. Hash codes are generated based on the crash logs. A report to summarize the crash logs is generated based on the hash codes.

System for monitoring and tracking application crashes occurring on different mobile devices

Some embodiments provide a service monitor that operates on a number of different mobile devices to track and monitor services that an application is using. The service monitor of some embodiments includes a service call wrapper to intercept a request made by the application to access the service and capture data relating to the service request. The service monitor then sends the captured data to a performance monitoring server in order to present, based on the captured data and other captured data from other mobile devices, a set of performance reports relating to the performance of the service as used by the same application across a number of mobile devices.

Service monitor for monitoring and tracking the performance of an application running on different mobile devices

Some embodiments provide application performance management tools with a service monitor that operates on a number of different mobile devices to track and monitor services that an application is using. In some embodiments, the service monitor stores a log relating to the use of the service each time the application uses the service. The application performance tool also includes an error monitor to detect an application error and report the application error to a performance monitoring server along with one or more logs relating to the use of the service when the error is detected. The performance monitoring server then provides an error report with the one or more logs to assist a developer in diagnosing the cause of the error with the application.

Application performance management tools with a service monitor for collecting network breadcrumb data

Some embodiments provide a network service monitor that operates on a number of different mobile devices to track and monitor network services that an application is using. The network service monitor of some embodiments includes a monitored connection object to capture data relating to the network service from a network connection each time the application uses the network connection to access the network service. The network service monitor then sends captured data to a performance monitoring server in order to present, based on the captured data and other captured data from other mobile devices, at least one performance report relating to the performance of the network service as used by the same application across a number of mobile devices. In some embodiments, the network connection is a socket connection.

Service monitor for monitoring a network connection to track the performance of an application running on different mobile devices

Some embodiments provide a system that allows application developers to track and monitor crashes that are occurring with their applications on various mobile devices. In some embodiments, the system includes an application programing interface (API) server that receives crash reports with raw crash data from the mobile devices and facilitates in assigning each crash report to one of several different crash processing servers. The crash processing server of some embodiments receives the raw crash data and translates obscure data in the raw crash data into a human or developer readable form.

Growing community of inventors

San Francisco, CA, United States of America

Robert Kwok