Ameritech Corporation

Sbc Properties, L.p.

Northern Telecom Limited

At&t Intellectual Property I, L.p.

Other

Lucent Technologies Inc.

Robert J Thornberry, Jr

Julia Skladman

Bruce Lee Peterson

Bruce A Chatterley

Alexander Siu-Kay Ng

Alexander Sio-Kay Ng

Karen Jeanne Pelletier

Vanessa Besteda Jackson

Eugene P Mathews

Carlos Alberto Perea

James B Shepard

Steven T Kaish

Smita P Sheth

George J Ryva

Nigel G Matson

A system and method for interfacing unified message processing systems with legacy voice mail, e-mail and facsimile systems, located behind corporate firewalls. The system includes a unified message server, a proxy interface and a message protocol convertor. The proxy interface is configured to access the legacy system in response to a request from a unified message server. Messages stored on the legacy system are converted by a protocol convertor to a predetermined format compatible with the unified message server. The converted messages are then transferred to a unified message server which is capable of providing messages from different messaging system, such as voice mail, e-mail and facsimile to users in a predetermined format. The invention permits enterprise wide communication systems to provide unified messaging without abandoning pre-existing legacy messaging system.

Method and system for interfacing systems unified messaging with legacy systems located behind corporate firewalls

A menu is provided in a first telephone call. The menu provides a plurality of destination options including a first destination option for a residence of a family, a second destination option for a first member of the family at a first location other than the residence, and a third destination option for a second member of the family at a second location other than the residence. A selection of one of the destination options is received in the first telephone call. A second telephone call is initiated to a telephone number corresponding to the selection. The first telephone call and the second telephone call are connected.

Method, system, and articles for providing a family telecommunication service

A system and method for interfacing unified message processing systems with legacy voice mail, e-mail and facsimile systems, located behind corporate firewalls. The system includes a unified message server, a proxy interface and a message protocol converter. The proxy interface is configured to access the legacy system in response to a request from a unified message server. Messages stored on the legacy system are converted by a protocol converter to a predetermined format compatible with the unified message server. The converted messages are then transferred to a unified message server which is capable of providing messages from different messaging system, such as voice mail, e-mail and facsimile to users in a predetermined format. The invention permits enterprise wide communication systems to provide unified messaging without abandoning pre-existing legacy messaging system.

Methods, systems, and articles for providing a family telecommunication service

A method and system for interfacing a legacy e-mail, voice mail and facsimile system into a unified messaging system. The system includes visual message notification for notifying a user of incoming messages. Visual notification may include a flashing light emitting diode and/or text messages. The text messages may include various characteristics of the waiting messages, such as identification of the sender, subject header, message type, time and date received and a like.

Method and system for providing visual notification in a unified messaging system

A system and method for interfacing unified message processing systems with legacy voice mail, e-mail and facsimile systems, located behind corporate firewalls. The system includes a unified message server a proxy interface and a message protocol convertor. The proxy interface is configured to access the legacy system in response to a request from a unified message server. Messages stored on the legacy system are converted by a protocol convertor to a predetermined format compatible with the unified message server. The converted messages are then transferred to a unified message server which is capable of providing messages from different messaging system, such as voice mail, e-mail and facsimile to users in a predetermined format. The invention permits enterprise wide communication systems to provide unified messaging without abandoning pre-existing legacy messaging system.

A method and system for processing messages in a unified messaging system. In particular, the system enables legacy e-mail, voice mail and facsimile systems to be integrated with a unified messaging system. The system includes a filter or mechanism which enables the user to filter certain message attributes such as the identification of the sender, recipient or the subject header or the message type to enable messages to be processed in accordance with the recipients wishes.

Method and system for filter based message processing in a unified messaging system

A messaging system ( ) for notifying subscribers of incoming e-mail messages includes an e-mail system ( ) communicating with a notification system ( ). The e-mail system ( ) includes a user interface ( ) that permits subscribers to populate filter lists ( ) with e-mail message attributes, such as sender e-mail addresses. The filter list ( ) is provided to the notification system ( ), which selectively notifies subscribers of incoming e-mail messages based on the contents of their respective filter lists. The notification system ( ) can alert subscribers to incoming e-mail messages by pager, facsimile, voice mail, synthetic speech via cellular or conventional telephones, or the like.

Method and system for selective notification of E-mail messages

A plurality of telecommunication switches are coupled to agent communication terminals (ACTs) which are used by agents for handling incoming calls. An integrated control system is coupled to the ACTs and controls the distribution of incoming calls among the ACTs. An intelligent node in the system can access an agent queue that stores data indicating availability of ACTs to handle the call and a call queue which stores data concerning calls waiting for ACD service. A database stores processing instructions for the handling of incoming calls based on data contained in the agent and call queues, and subscriber specified instructions.

Growing community of inventors

Wheaton, IL, United States of America

Robert J Thornberry, Jr