Davox Corporation

Robert J Stent

James F Mitchell

B Scott Smith

Anthony Curreri

John E Cambray

George R Melillo

Pennie K Locklear

Michael McGreevey

Norman E Dorsey

A system and method for automatically determining the file record format and characteristics for a data file of unknown file record format. At least a portion of an unknown file is obtained from a file source, such as a mainframe computer. At least a portion of the file is examined to determine whether the file is EBCDIC or ASCII encoded. File type, including print, card, text or binary, is determined. File headers and trailers are detected and removed. Line delimiters such as carriage return, linefeed or new line characters are detected. Periodic character patterns are searched for, such as a space followed by one or more numeric digits, to determine file record length and contents. Once the file record format is determined, a user may verify and modify the data. This system and method can be used by a data processing system, including a telephony system which accesses data records to determine parties in a database to contact, and automatically dial those parties.

System and method for determining and verifying a file record format

A universal telephony application client (TAC) that can be dynamically configured for a specific telephone call campaign running on a telephony platform system where upon the beginning of a call campaign, the universal TAC is initialized from an initialization profile specific to a telephone call campaign. The universal TAC operates as individual TAC threads to control processing of call records or incoming calls according to the parameters provided in the initialization profile. The initialization profile is modifiable before a call campaign, at the commencement of a call campaign, or at any time during a call campaign. All campaign TACs created subsequent to modifying the initialization profile will be modified to include the new parameters.

Universal telephony application client that is configurable from a

Disclosed is a system and method for adding and integrating outbound calling and overall system control to an existing inbound telephone system. The existing inbound telephone call distribution system is coupled to a number of telephone lines, and connects incoming calls to an available operator having a voice signal processing unit. The present system detects at least one available operator and an absence or a threshold condition of incoming calls to connect to the operator. An automated telephone dialer, coupled to the inbound call distributor, is also provided. The automated telephone dialer is responsive to the detection of at least one available operator and the absence or threshold condition of incoming calls to connect to the operator, for placing an outbound telephone call. The system directs that the voice portion of an answered outbound telephone call be connected to the existing voice signal processing unit of the available operator. Additionally, data associated with and concerning a called party presently being connected to the operator is made available to the operator answering the call at a data display unit provided at the workstation of the available operator.

System and method for adding and integrating outbound calling and

A method for maintaining disconnected call record events in a pending condition is provided until an available agent is acquired to service the disconnected call record event. The method includes the steps of reprioritizing the disconnected call record event to a lower priority level value and comparing the priority level value of the disconnected call record event with the priority levels of the additional pending call record events. Upon the disconnected call record event having a priority level value equal to or higher than the additional call record events, an available agent is requested and a second outbound call is placed for the previously disconnected call record event. The requested available agent is connected to the second outbound call upon an outside party answering the second outbound call.

Method for low priority telephony system assisted dialing

A statistical data collector gathers statistical data concerning the operation of at least one data terminal coupled to a host system by way of a data terminal controller. The data terminal controller controls access to the host by the data terminal. Each data terminal coupled to the data terminal controller includes at least one user definable function selector for selecting a previously defined data processing function. The data terminal controller further includes a statistical data collector, responsive to a selected data terminal user definable function selector, for gathering statistical data concerning the data processing function selected by the user definable function selector and operation of the data terminal.

Automated statistical data collection system

A user definable mathematical function is implemented on a data processing system including a data terminal. The user definable mathematical function includes a user definable mathematical formula having at least one operand which is as yet unspecified or undetermined, but which will be retrieved from a source or location specified in the mathematical function. Execution of the user defined mathematical function is initiated by a data terminal selector device associated with the user definable mathematical function. Upon execution of the user defined mathematical function, a variable value is retrieved from the specified source and substituted for the unspecified operand in the user defined mathematical formula. The user defined mathematical formula is executed and a result of the execution provided. A method for providing and using such a user definable mathematical function is also provided.

Data processing system with user definable mathematical functions and a

A system comprising a local processor capable of accessing a host system typically comprising one database, is provided with a communication processor which controls synchronous serial communication between the host system and a plurality of synchronous devices in a varied range of clocked rates. The communication processor facilitates remoting of a single terminal having resident protocol conversion control capability, while a related plurality of terminals locally access a host system via a single host synchronous port.

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Westford, MA, United States of America

Robert J Stent