Captaris, Inc.

Other

Robert Hubener

Douglas J Ranalli

Valerie Louise Johns

Shelley J Ranalli

Lori Baumgartner

Diana Li

Robbin Wright Wells

An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, canceling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.

Delivery expert system and method

An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.

Method and apparatus for qualifying fax numbers for a select network, such as a store-and-forward network, which includes a distributed database stored in or accessible by each of a plurality of access nodes in the select network, and a local database in each autodialer connected to an associated fax machine and at least one access node. Methods are provided for updating the distributed and local databases to avoid each autodialer of a given customer group having to validate a number already validated by another member of the group.

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Topsfield, MA, United States of America

Robert Hubener