Telecommunication Systems, Inc.

Robert Ehrlich

Gordon John Hines

Roger Stuart Marshall

Donald LeRoy Mitchell, Jr

Secure storage of important/relevant information on a device and/or internet cloud is facilitated, and enables automatic transmission of that important/relevant information when certain user-defined criteria are met, e.g., when 911 is dialed on a corresponding subscriber device. A baseline data collection and maintenance interface enables a subscriber to provision important/relevant information (e.g. medical/emergency information) authorized for transmittal, intended recipients of data (e.g. emergency personnel), and one or more information exchange events (e.g., dialing 911 on a corresponding subscriber device), in to a subscriber information database. A trigger monitoring server monitors a subscriber device for the occurrence of one or more information exchange events defined in an affiliated subscriber information database. The trigger monitoring server accesses a relevant subscriber information database to dynamically facilitate stored subscriber information to one or more predetermined data recipients, each instance an information exchange event is detected on a corresponding subscriber device.

Dynamic transmission of personal data to only trusted entities

The risk that an incoming emergency call is a prank call is presented in real-time to the called party, in the form of, e.g., an index of suspicion. An index of suspicion aggregation server quantifies, qualifies, and aggregates risks, suspicions, and/or threats relevant to a call center to formulate a scale of suspicion. Metrics are acquired (e.g., calling device location information, device configuration information, caller information, etc.) relevant to each communications request made to a call center and uses acquired metrics to rate communications requests based on a known scale of suspicion. Once a suspicion rating is determined for a communications request, the communications request is routed to a relevant call-taker terminal, as is the index of suspicion for that incoming call. Real time presentation of the index of suspicion enables call-takers to make better call-handling decisions based on risk analysis and historical call data associated with a given caller.

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Windham, NH, United States of America

Robert Ehrlich