Evercom Systems, Inc.

Robert E Sullivan

Richard Falcone

Lee R Johnson

Randy Hoffman

Keith S Kelson

Jeremy W Duke

John J Viola

A system and method for optimizing profitability is provided disclosing an intelligent customer scoring system (iCSS) for receiving a telephone number and transaction request. When the iCSS receives an initial transaction request, it accesses local information related to the number to predict a real-time initial customer score, wherein the requested initial transaction is allowed in real-time based on a comparison of the initial customer score, an expected profitability of the transaction, and a predetermined threshold level. The iCSS accesses information related to the number and the profitability of the transactions to refine the customer score. When the iCSS receives a subsequent transaction request, it is allowed or denied by comparing the refined customer score and expected profitability with the predetermined threshold. The system further comprises an intelligent revenue opportunity module (iROM) for implementing a plurality of revenue opportunity applications (ROA) responsive to the customer score and other specific transaction requirements.

Optimizing profitability in business transactions

Disclosed are systems and methods which utilize information communication systems for transaction and information management. According to embodiments, an automated information management engine is provided enabling and facilitating the purchase of goods and services through various payment options resulting in increased profitability and visibility safely, securely and conveniently. Embodiments utilize a telephony system, and/or other information communication system, having access terminals disposed within a controlled environment facility for use by residents thereof to conduct transactions or other desirable exchanges of information, goods, services, etcetera. Embodiments provide integration across various aspects of transaction and information management, such as prepaid account management, collect calling services, and commissary services, to thereby facilitate seamless user interaction for account deposit, account status inquiry, commissary ordering, and collect calling. Interactive systems of embodiments operate intelligently to facilitate and/or optimize use thereof, such as to identify low account status and implement interaction to solicit deposit of funds.

Systems and methods for transaction and information management

In one embodiment, the present invention is directed to a method of offering a service to a user. The method comprises receiving a dialed number from a request to initiate a collect telephone call from an origination source; processing the dialed number to determine whether payment may be received for the collect telephone call, wherein the processing blocks the collect call and stores the dialed number when the processing determines that payment may not be received for the collect telephone call; and establishing a telephone connection with the dialed number to communicate an offer for the service to a user associated with the dialed number.

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Plano, TX, United States of America

Robert E Sullivan