Nuance Communications, Inc.

Grand Rounds, Inc.

Included Health, Inc.

Other

Verizon Media Inc.

Robert Douglas Sharp

Nathaniel Freese

Jayodita Sanghvi

Elizabeth Ann Dykstra-Erickson

David Andrew Mauro

Varun Bhagwan

Aimee Piercy

Simona Gandrabur

Susan Dawnstarr Daniel

Henri Bouvier

Richard Lajoie

Systems and methods are provided for data driven predictive analysis of complex data sets for determining decision outcomes. The systems and methods include obtaining a first set of data associated with individuals and obtaining, a second set of data associated with events, wherein the events are associated with at least one of the individuals. The systems and methods further include determining a subset of the individuals from the first set of data based on the first subset of individuals having common attributes with a target individual and determining a second subset of events from the second set of data based on the second subset of events having common attributes with the target events associated with the target individual. Additionally, the systems and methods include aggregating data associated with the second subset of events based on the target events and providing for display output associated with aggregated data.

Data driven predictive analysis of complex data sets for determining decision outcomes

A method of using biometric verification comprises identifying a validation requirement during the execution of a non-voice channel interaction, and initiating a contact to the user, at a pre-registered device. The method further comprises executing a biometric verification of the user's identity and possession of the device, via a user interaction at the pre-registered device, and providing the validation when the user is successfully identified.

Pro-active identity verification for authentication of transaction initiated via non-voice channel

One or more computing devices, systems, and/or methods for transferring subscriptions are provided. For example, a user (e.g., and/or a device associated with the user) of a communication platform may request to transfer a plurality of subscriptions from a first account to a second account. Access information associated with the first account may be used to access a first storage space of the first account, the plurality of subscriptions may be identified based upon the first storage space, and the plurality of subscriptions may (e.g., concurrently) be transferred from the first account to the second account.

Subscription transfer

A method of providing a task assistant is described. The task assistant is designed to receive input from a user through multimodal input including a plurality of speech input, typing input, and touch input, determine the meaning of the input, and determining whether there is a context based on prior interactions with the user. The method further to generate an interpreted input based on a combination of the input and the context, and providing a formatted query to an application. The method further to receive data from the application in response to the formatted query, and provide a response to the user through multimodal output including a plurality of: speech output, text output, non-speech audio output, haptic output, and visual non-text output. The method further to update the context based on the interpreted input.

Task assistant utilizing context for improved interaction

A method of providing a task assistant comprising starting to receive speech input from a user, and identifying a format associated with a destination for speech input based on a flag associated with the destination field. When the format comprises dictation, converting the speech to text, and inserting it into the destination location, and when the format comprises an intent, determining a meaning of the input, and sending a formatted query to an application. The method further comprising receiving data from the application in response to the intent and providing a response to the user through multimodal output.

Speech recognition and interpretation system

The present invention uses natural language understanding to increase the ability of a customer service system to respond to a user's query in an automated manner. A customer service system receives a query from a user and offers the user the option of having the system contact the user at a later time with an answer. If the user accepts the offer, the customer service system processes the query offline, including providing the query to a natural language understanding interpreter. The system uses the natural language understanding interpretation to determine if the user's query is in a database of frequently-asked queries. For each query in the database of frequently-asked queries, there is a predetermined response protocol. If the user's query substantially matches a query in the database, the IVR system contacts the user with an automated response in accordance with the predetermined response protocol for the query.

Growing community of inventors

Palo Alto, CA, United States of America

Robert Douglas Sharp