International Business Machines Corporation

Robert C Hughes

Andrew Liam Massey

William H Tworek

Frederic G Surand

A method for providing real time indicator of voice transmission quality in a Voice over Internet Protocol (VoIP) network is disclosed. The method allows to receive, at regular time interval during a call, a digital signature from a source call device. The received signature is compared to a referential signature stored on the destination devices, and in case the received signature falls out of the referential signature, a quality indication message is transmitted back to the source call device.

System and method for providing real time indicator of voice transmission quality

A method and system for automatically resolving a voice transmission problem in real time in a communication system. Service oriented architecture (SOA)-based reporter services report voice transmission characteristic measurements. An enterprise service bus aggregates the measurements into a combination of measurements. An analyzer that is a SOA service provider determines that the combination of measurements indicates a voice transmission problem. The voice transmission problem determination includes identifying a match between the combination of measurements and a pattern of predefined conditions stored in a database. The database associates the pattern with one or more corrective actions. Using the database, the analyzer identifies the one or more corrective actions that are associated with the pattern of predefined conditions. SOA-based fixer services execute the corrective action(s) to resolve the voice transmission problem. As new voice transmission problems become known, the system expands to add reporting services and fixer services.

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Pleasantville, NY, United States of America

Robert C Hughes