Raytheon Company

Robert Bryan Harrover

John S Lear

John E Stem

Kenneth W Wright

Julian A Zottl

According to particular embodiments, a communications monitoring system includes agent servers that deploy automated agents into various group communications services and a central server that receives the event data collected by the automated agents using the unified communications protocol. The central server also transmits the event data and any alerts that were determined from the event data to operator interfaces according to operator profiles.

Monitoring communications using a unified communications protocol

According to particular embodiments, a system for outputting prerecorded communications includes a central server that receives playback instructions, retrieves event data from a database according to the playback instructions, and outputs events from the event data to an agent server according to the timing characteristics associated with the events, and the agent server that deploys playback agents into the target group communication service to submit events to the target group communication service.

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Manassas, VA, United States of America

Robert Bryan Harrover