United Services Automobile Association (usaa)

Robert Bruno Pace, Jr

John Raymond Harris

Joshua Samuel Leonard

David Alexander Lilley

Yuibi Fujimoto

Michael Justin Cairns

Kevin Kenneth Fiedler

Michael Wayne Lester

Oscar Roberto Tijerina

Chee Chiang Verzosa Puen, Jr

Bipin Chadha

Brett Andrew Walker

Jerome J Gainer, Jr

Samuel E Tumlinson

Jose Esteban Deleon, Iii

Kevin Kenneth Fielder

Methods and systems described in this disclosure receive a call from a device associated with a caller and request an indication of a context of the call. The system can send a request for authentication credentials in a push notification to the device. The push notification can be linked to an authentication tab or page in an application. After authentication of the caller, the system can direct the application to cause a tab or page associated with the subject matter of the call to be displayed on the qualified device.

Methods and systems for transferring call context

Methods and systems described in this disclosure receive a call from a caller, generate a first session through a first channel associated with the caller when the call is received and then send a request for authentication credentials to a device associated with the caller. In some embodiments, sending the request for authentication credentials generates a second session through a second channel associated with the caller. The caller can be authenticated to the first session using communication received during the second session through the second channel.

Systems and methods for authenticating a caller

Various embodiments of the present disclosure relate generally to providing virtual assistants. More specifically, various embodiments of the present disclosure relate to methods and systems for providing a simulation-based virtual advisor. In some embodiments, the systems and methods combine and/or integrate the functionality of a conversational virtual agent (e.g., a virtual assistant) with the functionality of a simulation virtual agent, to provide users, customers, or members with targeted, user-specific information in response to questions or other intentions posed by the users via messages exchanged between the users and the agents.

Simulation-based virtual advisor

Communications channels between systems can be managed such that unnecessary use of the channels is limited. A computer system can initiate a request to establish communications channels between a client device and the computer system. A notification is sent to the client device, which causes the client device to prompt the user to either accept the request or reschedule the requested establishing of the communications channel.

Mechanisms for scheduling outbound calls from call centers

Growing community of inventors

San Antonio, TX, United States of America

Robert Bruno Pace, Jr