International Business Machines Corporation

Robert A Palo

Zbigniew J Borowski

Mark D Marik

Susan E Waefler

William A Boothroyd

James C Camann

A system and method for a situational solution for collaborative information technology governance. The system comprises a situational environment information technology governance (SEIG) tool configured to facilitate one or more processes including: an entry process; a selection process; an authentication process; and a communication process. The method comprises entering a situation using the SEIG tool and describing the situation. The method further comprises choosing one or more applicable teams or subject matter experts and communicating with the one or more applicable teams and the subject matter experts using a collaborative technology.

System and method for a collaborative information technology governance

An apparatus and method for communicating information between a computer and a plurality of peripherals along a plurality of communication channels is disclosed. The computer and peripherals are connected in a succession of stages (cascaded), in a tree-like (hierarchical) communication network configuration. Peripherals in the network include an associated communication unit which is responsible for transmitting and/or receiving data communicated on a communication channel. The communication unit facilitates the transfer of data to, and the receipt of data from, the unit's parent, and also facilitates the transfer of data to, and the receipt of data from, any child units. In the invented method, each communication unit, in parallel, composes those individual messages received from child units into a single composite message and transmits the composite message to the communication unit's parent. The parent, in turn, composes those individual or composite messages it has received into a single composite message and transmits the contents to its parent. This continues until a single composite message is transmitted to the computer for processing. The computer decomposes a composite message into its constituent individual messages and processes individual messages. The computer can also transmit messages to peripherals in a reciprocal manner, that is, by composing a single composite message to be transmitted to the first stage communication unit and thereafter decomposed and distributed to designated nodes within the network.

Apparatus and method for data communication between nodes

A user guidance display system provides an animated display of example action being entered into a displayed image of the machine, to show a self-service machine user how the machine is to be operated. The various graphic images which show the prospective user what to do are created on a personal computer, using any of the commercially available graphic design programs. The binary file provided by the design program is processed, to compress the file into a special form having reduced memory requirements and having synergism with the image-displaying apparatus so as to permit fast and low overhead display of each image. By displaying a base image comprised of a number of image fragments, the base image can be changed during the course of guiding a user through a transaction. Animation is provided by sequentially displaying a plurality of image fragments under control of an animation list which, in turn, controls a timer. In order to provide for the convenient combination of graphic images and text, each image fragment is referenced to a text character location. The picture fragments, after being compressed, are stored in a memory in the self-service transaction machine. Text and picture images are sent to the display as messages under control of the transaction program executing in the computer of the self-service transaction machine. The messages are in the form of standard character strings in which a special graphic escape control code has been defined to distinguish between character text codes and graphic image fragment display instructions.

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Concord, NC, United States of America

Robert A Palo