At&t Intellectual Property I, LP

American Telephone and Telegraph, Co.

Robert A Malmi

Valentine C Matula

Margaret H Redberg

Percy B Brown

Gerard Conn

Brenda L Casselman

Dimitri T Stein

Bernadette M Strout

A method and apparatus is disclosed whereby location based information (LBI) is used to make access and routing decisions within a network. Such LBI is sent from mobile devices to the core network when the mobile device registers with the network and is updated periodically. Over time, this collected LBI data represents the position of mobile devices over time and periodic patterns of usage in different geographic areas. When a network receives an indication that a mobile device requires registration with the network, the network determines as a function of said LBI, a desired network access technology to use to connect said mobile device with the network. Instructions are then transmitted to the mobile device to establish a connection using said desired network access technology and the device is registered with the network. Dynamically updated LBI information from mobile devices is also used for IP network routing optimization.

Method and apparatus for wireless communication using location based information

Method and system for selecting a wireless access technology using location based information

A telemarketing complex is managed by a system that compiles and processes traffic analysis data obtained from customer premises-based information sources as well as public switched telecommunications network-based information sources, such that service levels are automatically and dynamically balanced among telecommunications centers (TCs) in the complex. Typically, the telemarketing complex is comprised of a plurality of ACDs and a plurality of data centers that may be selectively linked to the (TCs) where the telemarketer receives calls. The system includes: (1) an interface to network-based services that report the origin and destination of each of a plurality of calls received by the telemarketer at all locations; (2) an interface to network-based services that enables the telemarketer to affect changes in call processing logic; and (3) a traffic control center processor (TCCP) that accepts input data from all other elements in the system. The system accumulates performance data at the TCCP from each ACD and telemarketer database located at a data center (DC), while contemporaneously monitoring both the origins and destinations of the plurality of calls received at each ACD as well as the initiation of changes in call processing logic. The system analyzes the data to generate signals for implementing call routing changes needed to balance service levels among ACDs or changes in the staffing force levels at selected TCs where calls are received. The process is accomplished in real time, and is repeated at a desired frequency.

Telemarketing complex performance management system

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Red Bank, NJ, United States of America

Robert A Malmi