International Business Machines Corporation

Robert A Davis

Eric Michael Anderson

Christopher J Dawson

Salvatore T Lococo

Patricia Foley

Rajesh Radhakrishnan

Steven A Keller

Patti Foley

Terry L Keebaugh

Eric K Watson

A method and system for determining work ticket priority is provided. The method includes enabling a work ticket for a work assignment associated with an entity. The work ticket is assigned an initial priority value. Relevant data from multiple sources is associated with the work ticket and an updated priority value is requested. In response, multiple priority scores for the work ticket with respect to additional work tickets are published to an enterprise service bus (ESB) and an aggregate score for work ticket is calculated from the multiple priority scores.

Prioritizing workload

A computer-implemented embodiment heals an information technology (IT) system. A cognitive computing hardware system receives an error history log that describes a history of past errors that have occurred in the IT system. The cognitive computing hardware system receives a listing of alternative IT systems that have been predetermined to have a same functionality as the IT system and that have a history of experiencing one or more errors currently being detected in the IT system. The cognitive computing hardware system receives a record of real-time events, which are external to the IT system and which impact a performance of the alternative IT systems. The cognitive computing hardware system generates a prioritized set of solutions to overcome the one or more errors currently being detected in the IT system, based on the error history log, the listing of alternative IT systems, and the record of real-time events.

Cognitive analysis for healing an IT system

Embodiments described herein provide approaches for associating a user identity to a wireless signal based on information received at an access point. Specifically, when a first user presents a set of user credentials to a physical access point, his/her profile is accessed to authenticate the first user. A set of wireless signals emanating from one or more wireless devices operated by the first user is also received at the physical access point and associated with the first user. Information about the first user may then be broadcast and accessed by a second user (e.g., via his/her mobile device) in proximity to the first user and in receipt of the set of wireless signals associated with the first user.

Associating a user identity to a wireless signal based on information received at a physical access point

A processor receives service availability data for at least one service, where the service availability data indicates an amount time the at least one service was available and an amount of time one or more resources utilized in the service was available. A processor receives service configuration data for the service, where the service configuration data indicates one or more resource requirements of the at least one service. A processor determines one or more resource unavailability scores for the one or more resources utilized in providing the service. A processor determines one or more resource replacement scores for the one or more resources utilized in the service. A processor determines availability risk scores for the at least one service based on the one or more resource unavailability scores and the one or more resource replacement scores. A processor generates an indication of at-risk services of the at least one service.

Service availability risk

One or more processors compute a number of times that a string of text is identified within an online news feed. One or more processors compute a score for the string of text, at least in part, by multiplying the number of times the string of text is identified within the online news feed by a number representing a uniqueness of the string of text. In response to a determination that the score exceeds a first configurable threshold value, one or more processors generate an electronic notification. The electronic notification alerts of an anticipated change in one or more computer hardware capacity requirements of a networked computer system.

Utilizing social media for information technology capacity planning

Associating a user identity to a wireless signal

A method for dynamically assembling a mobile application includes the steps of: (i) receiving a first probability of a potential failure occurring within a first computing environment; (ii) comparing the first probability to a first threshold; (iii) automatically provisioning a first portion of a second computing environment in response to the first probability exceeding the first threshold; (iv) receiving a second probability of the potential failure occurring within the first computing environment; (v) comparing the second probability to a second threshold; and (vi) automatically provisioning a second portion of the second computing environment in response to the second probability exceeding the second threshold.

Creation of a provisioning environment based on probability of events

A method and/or computer program product locally manages configuration item (CI) information on CI systems. A request is received for authorized CI information that describes an authorized change to be made to a particular CI system. In response to receiving the request for the authorized CI information, a ticketing system searches a Configuration Management Database (CMDB) stub database for a location of a CI to be changed according to the authorized change to the particular CI system, where the CMDB stub database contains no CIs, and where the CMDB stub database contains a location of CI systems in which CIs are locally stored. One or more processors initiates the authorized change to the particular CI system requested by the request, and updates, by the particular CI system, the CI in the particular CI system to reflect the authorized change to the particular CI system.

Distributed CMDB information within a service management ticketing system

A cognitive computing hardware system receives an error log from an IT system. The error log comprises a record of errors currently being detected by sensors in the IT system. The cognitive computing hardware system receives an error history log, which describes a history of past errors that have occurred in the IT system. The cognitive computing hardware system receives a listing of alternative IT systems that have been predetermined to have a same functionality as the IT system that is currently experiencing the errors. The cognitive computing hardware system receives a record of real-time events that are external to the IT system, and generates a prioritized set of solutions to heal the IT system, based on the error history log, the listing of alternative IT systems, and the record of real-time events. The cognitive computing hardware system transmits a highest prioritized solution to the IT system.

Program on a server computer generates a list having at least a string of plain text defined based on rules, wherein the rules also define a news feed of an electronic media source. The program code subscribes to the news feed. The program code computes a number of times the string of plain text is identified within the news feed, and a score for the string of plain text. Based on the score, the program code generates an electronic notification that alerts of an anticipated change in computer hardware capacity requirements for a build, support, and maintenance of a networked computer system. The program code estimates the requirements. Based on the score, the program code generates a request to adjust allocation of the computer hardware within the networked computer system to satisfy the requirements estimated. The program code sends the request generated to a client computer for viewing.

The present invention includes an apparatus for providing communications between two data processing systems. The present invention includes a first data processing system, a second data processing system, and a communications line connecting the first and second data processing systems. Also included is a first interface located on the first data processing system and a second interface located on the second data processing system, wherein the first interface includes means for establishing a connection between the first and second interfaces, means for establishing a session for each application on the first data processing system requiring communication with an application on the second data processing system and wherein the first and second interfaces includes means for controlling communication between the applications having an established session.

Growing community of inventors

Atlanta, GA, United States of America

Robert A Davis