Aspect Software, Incorporated

Columbia Data Products, Inc.

Voxeo Corporation

Robbie A Green

Alexander S Agranovsky

Jonathan Robert Taylor

Louis Perry Witt, Jr

Ryan Stephen Campbell

Rj Auburn

Alan L Welsh

Richard M Tolpin

Patricio R Muirragui

Raymond C Young

Donald D Cross

Kai Zhang

Brian M McFadden

Harm-Jan Spier

Robert J Auburn

Corinne S Duncan

Jose M De Castro

Daniel Aloyse Polfer

Corrine S Duncan

A telephony application such as an interactive voice response ('IVR') needs to identify quickly the nature of the call (e.g., whether it is a person or machine answering a call) in order to initiate an appropriate voice application. Conventionally, the call stream is sent to a call-progress analyzer ('CPA') for analysis. Once a result is reached, the call stream is redirected to a call processing unit running the IVR according to the analyzed result. The present scheme feeds the call stream simultaneous to both the CPA and the IVR. The CPA is allowed to continue analyzing and outputting a series of analysis results until a predetermined result appears. In the meantime, the IVR can dynamically adapt itself to the latest analysis results and interact with the call with a minimum of delay.

System and method for dynamic call-progress analysis and call processing

A self-help application platform such as one hosting an interactive voice response (IVR) has a browser that executes application scripts to implement the self-help application. The execution of the application scripts is performed by utilizing various application resources, such as media conversions from text to speech (TTS) and speech to text (automatic speech recognition ASR) and other media servers. The platform is provided with a dynamic resource selection mechanism in which the application is executed with an updated optimum set of application resources distributed over different locations. The selection is based on the profiles of the browser, users, route, and quality of service. The selection is further modulated by the browser's previous experiences with the individual resources. The selection is made dynamically during the executing of the application script.

System and method for improved dynamic allocation of application resources

A persistent snapshot is taken and maintained in accordance with a novel method and system for extended periods of time using only a portion of a computer readable medium of which the snapshot is taken. Multiple snapshots can be taken in succession at periodic intervals and maintained practically indefinitely. The snapshots are maintained even after powering down and rebooting of the computer system. The state of the object of the snapshot for each snapshot preferably is accessible via a folder on volume of the snapshot. A restore of a file or folder may be accomplished by merely copy that file or folder from the snapshot folder to a current directory of the volume. Alternatively, the entire computer system may be restored to a previous snapshot state thereof. Snapshots that occurred after the state to which the computer is restored are not lost in the restore operation. Different rule sets and scenarios can be applied to each snapshot. Furthermore, each snapshot can be written to within the context of the snapshot and later restored to its pristine condition. Software for implementing the systems and methods of snapshots in accordance with the present invention may comprise firmware of a hard disk drive controller or a disk controller board or within the HDD casing itself. The present invention further comprises novel systems and methods in which the systems and methods of taking and maintaining snapshots are utilized in creating and managing temporal data stores, including temporal database management systems. The implications for data mining and exploration, data analysis, intelligence gathering, and artificial intelligence (just to name a few areas) are profound.

Persistent snapshot management system

A persistent snapshot is taken and maintained in accordance with a novel method and system for extended periods of time using only a portion of a computer readable medium of which the snapshot is taken. Multiple snapshots can be taken in succession at periodic intervals and maintained practically indefinitely. The snapshots are maintained even after powering down and rebooting of the computer system. The state of the object of the snapshot for each snapshot preferably is accessible via a folder on volume of the snapshot. A restore of a file or folder may be accomplished by merely copying that file or folder from the snapshot folder to a current directory of the volume. Alternatively, the entire computer system may be restored to a previous snapshot state thereof. Snapshots that occurred after the state to which the computer is restored are not lost in the restore operation. Different rule sets and scenarios can be applied to each snapshot. Furthermore, each snapshot can be written to within the context of the snapshot and later restored to its pristine condition. Software for implementing the systems and methods of snapshots in accordance with the present invention may comprise firmware of a hard disk drive controller or a disk controller board or within the HDD casing itself. The present invention further comprises novel systems and methods in which the systems and methods of taking and maintaining snapshots are utilized in creating and managing temporal data stores, including temporal database management systems. The implications for data mining and exploration, data analysis, intelligence gathering, and artificial intelligence (just to name a few areas) are profound.

Persistent snapshot methods

Growing community of inventors

Apopka, FL, United States of America

Robbie A Green