Zscaler, Inc.

Rishabh Gupta

Rohit Goyal

Vikas Mahajan

Sandeep Kamath

John A Chanak

Chakkaravarthy Periyasamy Balaiah

Pankaj Chhabra

Barrett Hostetter-Lewis

Gregory Rybinski

Systems and methods implemented by a user device include receiving a request, from an application executed on the user device, to identify a network path for a destination; determining the network path to the destination including ports, addresses, and inline proxies; and providing details of the network path to the application.

Rest API provided by a local agent to detect network path of a request

Techniques for processing web probes for monitoring user experience including use of caching to prevent a surge of web probes on destination servers and for detecting web probe traffic. A method implemented by a connector includes intercepting a Hypertext Transfer Protocol Secure (HTTPS) web probe request to a server, identifying a cache hit associated with the request in a cache, generating a synthetic Hypertext Transfer Protocol (HTTP) response based on information from the identified cache hit, wherein the generated synthetic HTTP response includes an extension header containing collected statistics, and sending the synthetic HTTP response. The method can further include simulating a Secure Socket Layer (SSL) handshake to estimate SSL cost.

Systems and methods for reducing server load with HTTPS cache

Systems and methods include providing functionality for the user device while operating in background on the user device including providing secure connectivity with a cloud-based system over a network; continuously collecting packets intercepted by the enterprise application over a time interval, wherein the collected packets are collected over the time interval; and responsive to an issue with functionality of the enterprise application, transmitting the collected packets to a back end server for troubleshooting of the issue. The time interval is a set amount of time, and each collected packet is deleted at the expiration of the time interval.

Cloud application design for efficient troubleshooting

An enterprise application executed on a user device is configured to perform steps of providing functionality for a user device while operating in background on the user device; determining an issue with the functionality of the enterprise application; presenting a user of the user device a list of a plurality of issue types for selection thereof; receiving a selection from the user of an issue type for the issue; and collecting data from the user device based on the selected issue type. The steps can further include transmitting the collected data to a back end server for troubleshooting of the issue.

Systems and methods include providing functionality for a user device while operating in background on the user device; responsive to a user request, starting collection of packets intercepted by the enterprise application; storing the collected packets on the user device; receiving a selection from the user of an issue type of a plurality of issue types for an issue; and providing the issue type and the collected packets for debugging of the issue type. The systems and methods can further include transmitting the collected data and the collected packets to a back end server for troubleshooting of the issue.

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Chandigarh, India

Rishabh Gupta