At&t Intellectual Property I, LP

Bellsouth Intellectual Property Corporation

At&t Delaware Intellectual Property Corporation, Inc.

At&t Bls Intellectual Property, Inc

Rimas Rauba

John Ruckart

Jerome Wendell Myers

Gonzalo Salazar

Tools and techniques for online customer service via website navigation intervention are described herein. Methods provided by these tools may include monitoring activities of a user who is interacting with a website while utilizing a user device. These activities may indicate that the user would benefit from assistance while interacting with the website, and the tools may accordingly formulate data representing an offer of assistance to the user. In some instances, the user device may send a request for assistance to a customer service system, and may surrender control of the user device to the customer service system. The user device may receive assistance from the customer service system, and afterwards, regain control of the device when the assistance is completed.

Online customer service via website navigation intervention

A plain old telephone service (POTS) communications service incentive is offered for maintaining the voice path connection after disconnection of POTS, at a residence or business location. The communications service incentive includes providing an always-on dialtone service from a wireline service provider to a customer premises. After receiving an order to disconnect phone service at the premises, it is determined by a central office computer processor of a wireline service provider whether the premises, which is subject to the order to disconnect phone service, meets a set of requirements for the always-on dialtone service.

Methods, systems and computer products for always-on dialtone incentive to purchase wireline telephone services

A system and method is provided for routing telephone calls on a standard telephone network to one of a PSTN network and a VoIP network. The system comprises at least one telephone capable of making local and long distance calls on the network. A Central Office is coupled to the telephone and comprises a trigger for identifying calls to be routed to either a VoIP platform or the PSTN network. Calls to be converted to IP protocol are routed to a VoIP platform. An IP network is coupled to the VoIP platform and routes VoIP calls to one or more devices in communication with the telecommunications system.

System and method for voice over internet protocol using a standard telephone system

Temporary increased broadband bandwidth services for high speed access and download of Internet websites are provided to end user DSL subscribers by a system and method to increase speed of accessing certain Internet websites to incentivize the end user DSL subscribers to purchase higher speed broadband services and to incentivize content providers to pay for the temporary increased broadband services. The speed category of a customer premises equipment turbo modem is controlled by either a wired or wireless serving center computer processor, based on either the wired or wireless serving center computer processor determining whether to download Internet and video content at a predetermined selected speed category.

Methods, systems and computer products to incentivize high speed internet access

A method and system for prepaying credits to a user account for communications services provided. If a system detects a predefined condition associated with a communications connection, the system deducts the cost of the communications connection from the credit in the user account. The predefined condition includes the origination of the communications connection from one of a plurality of predefined sources. Software for implementing the method may be implemented in a number of environments, including a computer system accessible remotely or a processor located on the user's telephone.

Method and system for prepaid communications credit

A method and system for prepaying credits to a user account for communications services is provided. A system receives an origination number and a code. The code corresponds to a predefined payment amount for prepaid credit. The system credits an account associated with the origination number with the predefined payment amount for prepaid credit. Software for implementing the method and system may be implemented in a number of environments, including a computer system accessible remotely or a processor located on a user communication device.

Method and system for paying prepaid communications credit

A method of processing a collect call. The method includes receiving a request for a collect call from a calling party and transmitting information required pursuant to a detariffing order to a called party.

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Roswell, GA, United States of America

Rimas Rauba