Walmart Apollo, LLC

Ridhima Kaur Arora

Vidyanand Krishnan

Austin Lee Smith

Sandip Mahanta

Alyssa Rae Thomas

A method including receiving driver tracking information from a platform of a delivery driver network of multiple delivery driver networks. The method further can include determining a platform-dependent format of the driver tracking information; and when the platform-dependent format is different from a standard format, converting the driver tracking information from the platform-dependent format into uniform tracking information in the standard forma. Moreover, the method can include determining an estimated time of arrival; and verifying a reliability of an estimated delivery time of the driver tracking information. The method further can include when the reliability of the estimated delivery time is verified, incorporating the estimated delivery time into the uniform tracking information; and when the reliability of the estimated delivery time is not verified, incorporating the estimated time of arrival into the uniform tracking information as the estimated delivery time. The method further can include providing the uniform tracking information to be rendered on a user interface of a user device. Other embodiments are disclosed.

System and method for providing uniform tracking information with a reliable estimated time of arrival

A system can comprise one or more processors; and one or more non-transitory computer-readable media storing computing instructions configured to run on the one more processors and perform a method for providing uniform tracking information, in a standard format, based on tracking information provided by multiple delivery driver networks, each having different hardware and software platforms. The method in this embodiment can comprise: receiving a user tracking request from a customer; receiving driver tracking information from the platform of the delivery driver network of the driver selected for the grocery delivery; converting the driver tracking information into uniform tracking information in a standard format; and providing the uniform tracking information, with an accurate estimated delivery time, to be rendered on a user interface of a user device of the customer. The method in this embodiment can be configured to generate the uniform tracking information by: incorporating into the uniform tracking information, as the estimated delivery time, either (a) an estimated time of arrival, determined by the method, based on the driver geographic location, the delivery route, and the real-time traffic information of the geographic area; or (b) the estimated delivery time that is verified to be accurate based on the estimated time of arrival. Other embodiments are disclosed.

A system can include one or more processors and non-transitory computer-readable media storing computing instructions configured to run on the one or more processors and perform a method for automatically processing an online return request. The method performed by the system can receive a refund request from a user computer used by a customer of a grocery store, the refund request for returning a grocery item (a) previously purchased as part of a transaction of the grocery store and (b) paid for by a payment method via the transaction; and process a refund solution based on the transaction and the grocery item. In this system, the method can process the refund solution by determining a returnable status of the grocery item according to one or more returnability rules dynamically generated by a machine learning model. If the returnable status of the grocery item is negative, the method performed by this system can deny the return request. If the returnable status of the grocery item is not negative, the method performed by this system can then proceed with generating a cost-benefit analysis result based on one or more cost-benefit factors associated with the grocery item. If the cost-benefit analysis result is negative, the method performed by this system can process the refund request by returning a return amount to the customer for the grocery item; otherwise, the method can provide to the user computer an authorization for return of the grocery item to a physical location of the grocery store in order for the customer to receive the return amount for the refund request. Other embodiments are disclosed.

Growing community of inventors

South San Francisco, CA, United States of America

Ridhima Kaur Arora