Bmc Software, Inc.

Rick G Braddy

Troy Cline

Ling Z Zhao

Jay R Goldberg

Haifen Bi

Troy L Cline

Systems and methods for network service management, wherein the internet service management system includes one or more components which collectively enable an administrator to obtain a site-wide view of network activities on servers such as web servers, FTP servers, e-mail servers, domain name servers, etc. In addition to collecting information relating to web server latency and processing time, the internet service management system may collect actual user transaction information and system information from end users on client computers. The internet service management system may provide domain summary information for a domain, or it may provide management information organized by 'categories' according to how a site manager wants to view and manage his business; e.g., byline of business (books, auctions, music, etc.), by site function (searches, shopping cart, support, quotes, sales automation), or most any other categorization customers may choose.

Method and system for collecting, aggregating and viewing performance data on a site-wide basis

Systems and methods for monitoring the performance of client-server transactions from the perspective of a client. In one embodiment, a JARTA (Java Application Response Time Analyzer) component (which may include JavaScript) is installed on an end user's browser to collect various response time measurements and certain client system information and transmit this information to a server. A JARTA utility on the web server can manage the actions (e.g., insert, modify, and delete) associated with web pages that are ear-marked for JARTA testing at the client browser. The JARTA component may include a Java&#x2122; applet that can be downloaded to a client computer along with a web page. In one embodiment, a certain percentage of web transactions to be monitored can be designated using, e.g., a sampling algorithm.

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Coral Springs, FL, United States of America

Rick G Braddy