Soleo Communications, Inc.

Richard W Ibbotson

Daniel E Gallagher

Michael G Thorpe

Jason T Nordhaus

Scott M Leubner

Bruce VanGelder

William Consagra-Francis

Luther Wright

A method includes associating an identifier with a plurality of business listings, receiving a first query, generating a second query based at least in part on the first query, the second query including at least one word included in the first query, and selecting a subset of business listings based at least in part on the second query. The method also includes providing the subset of business listings such that the subset of business listings is configured to be displayed in a ranked order. In such methods, the ranked order is based at least in part on respective levels of relatedness between the second query and listings included in the subset of business listings.

Query processing

A system () for controlling telecommunications calls includes a voice XML network gateway () including a voice interpreter module () and a call center server module () association with a telecommunications switch (). The voice interpreter module () receives voice telecommunications signals, and the call center server module () receives call center telecommunications data signals. Interpreting circuitry () interprets the voice telecommunications signals using the voice interpreter module in association speech recognition application (s) (). Call center service providing () means provides call center service in response to the call center telecommunications data signals in association with call center application program(s). Control circuitry () associated with the telecommunications network server () controls the interpreting circuitry () and the call center providing means () in response to the flow of telecommunications calls from the telecommunications switch () according to the capabilities of the at least one speech recognition application () and the at least one call center application program ().

Voice XML network gateway

Growing community of inventors

Fairport, NY, United States of America

Richard W Ibbotson