International Business Machines Corporation

Richard Trotter

Denilson Nastacio

Michael LaVerna Wamboldt

Jennifer L Bloom

The dynamic creation of a client-side environment for problem analysis includes the delivery and installation of a cohesive file structure to a client-side machine, the cohesive file structure including a data structure containing data files and an analyzer tool.

Dynamic creation of client-side environment for problem analysis

A computer program product for problem isolation through a weighted search of knowledge bases includes computer useable program code that generates an aggregate relevance index which ranks the search results. The aggregate relevance index is calculated using a measure of relevance of each of said pertinent documents across all keyword searches. A method for problem isolation through the weighted search of knowledge bases comprises searching knowledge bases using extracted keywords to identify pertinent documents contained within said knowledge databases; and generating a global rank associated with each of the pertinent documents, the global rank being calculated using a measure of the relevance of each of the pertinent documents across all keyword searches and a measure of the relevance of each of the keywords to the records as a whole.

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Cary, NC, United States of America

Richard Trotter