International Business Machines Corporation

Richard Sobiesiak

Yixin Diao

Denise Y Dyko

Christopher J Hastings

Ronald A Wendt

An exemplary method for reducing complexity of at least one user task includes steps of calculating a complexity metric for the at least one user task; identifying one or more usability issues having a measurable impact on the complexity metric for the at least one user task; determining one or more recommendations for addressing at least one of the one or more usability issues; and displaying a representation of at least one of the one or more usability issues and of at least one of the one or more recommendations. In an illustrative embodiment, implementing any one of the one or more recommendations reduces the impact of the usability issue on the complexity metric of the at least one user task and thereby reduces a complexity of the at least one user task.

Complexity reduction of user tasks

A process for professional authoring of information about structured domains (i.e., not including fiction) by which authors, as an integral part of the authoring process, provide the data needed to (1) enable intelligent user navigation between the work of different authors without the need for predefined links; (2) enable searches for information based on user context; and (3) identify reuse candidates before information is written and, therefore, minimize duplication. Authors develop concept maps to reflect the structure of the domain rather than the structure of the documentation; define the user context to which a concept map applies; resolve topic intersections between concept maps; define query attributes for articles to be developed; and resolve article intersections identified by means of intersecting query attributes. Computer programs support concept map development, the identification and analysis of topic and article intersections, and association of the data for exploitation in a user interface.

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Aurora, Canada

Richard Sobiesiak