United Services Automobile Association (usaa)

Richard Paul Proft

Cleburne Robinson Burgess

Shanna Ruth Limas

Theron Daniel Smelser

Pamela Glimm Diener

Katherine Virginia Lamb

Roberta Urrutia

Jennifer Lynn Darland

Jeffrey Alan Smith

Regina Rose Van Nest

Jeffrey William Gallagher

Craig Mason Bush

Matthew George Westerman

Anantrachai Kaewlium

Danny Dee Ellis

Systems, methods, and computer-readable media are provided for online communication tools. A system can include a text module configured to receive short message service text data and text data from an internet-based messaging application; a video module configured to receive previously recorded video data and data from an internet-based video chat application; and an audio module configured to receive audio information from a telephone network and a voicemail messaging system.

Systems and methods for integrated communications

A method comprises providing, via a server, access to a claim wall for an insured party and an insuring party, wherein the claim wall comprises a website page associated with an insurance claim, wherein the website page includes an interface configured to receive input from at least one of the insured party or the insuring party, wherein the website page displays one or more tasks associated with the insurance claim, and wherein the claim wall is configured to be output to a user interface as one or more entries on the website page; receiving, via the server, information that a status of the one or more tasks has changed; and populating an entry of the claim wall with status information regarding the status change of the one or more tasks.

Method and system for enabling interactive communications related to insurance data

A notification is received that a first user device and a second user device would like to share a data set. The data set is retrieved from a database. A first security level associated with the first user device and a second security level associated with the second user device is retrieved. The data set is provided to the first user device and the second user device in accordance with the first security level and the second security level.

Systems and methods for integrated communication

A method comprises generating a claim wall comprising a website page and associated with the insurance claim, providing access to the claim wall for an insured party, an insuring party, and a third party service provider, generating a claim entry associated with the insurance claim including one or more tasks for processing of the insurance claim, and posting the claim entry including the one or more tasks on the claim wall.

A method of providing user interaction includes providing a processor and transmitting a communication from a first party to a second party. The method also includes posting, using the processor, an entry associated with the communication on a website, receiving a second communication from the second party to the first party, and posting, using the processor, a second entry associated with the second communication.

A system for providing client services with the assistance of a single source includes a distributed Internet application (DIA) maintained by an assisting party. A computer system is provided for accessing the DIA by a user. The DIA includes a presentation tier, an integration tier and a business tier. An application server couples the integration tier and the presentation tier to determine task sequencing in the presentation tier. A plurality of business units of the assisting party are provided in the business tier, the business units being accessible through the integration tier.

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San Antonio, TX, United States of America

Richard Paul Proft