Motorola Solutions, Inc.

Richard Mostaert

Trent J Miller

Anthony R Metke

James C Duran

Eric Johnson

Mariya Bondareva

Isabel Firpo

Luke Young

Preetam Pagar

Systems, methods, and devices of the present disclosure generate adaptive templates for different case types and leverage those templates to ascertain whether case files are sufficiently complete to support desired outcomes. The systems described herein can detect patterns in cases that have been marked as complete, add indicia of those patterns to the adaptive templates, and compare as-yet incomplete case files to the templates to identify and suggest specific types of data that can be added to the incomplete case files to increase the likelihood that those incomplete case files will contain sufficient data to support a desired outcome. Furthermore, the systems described herein are able to adapt the templates and the parameters used therein over time as laws and legal precedents evolve without being reprogrammed.

Adaptive template system for facilitating case file sufficiency in evolving domains

A system for managing incidents includes an electronic display, an electronic processor coupled to the electronic display, and memory coupled to the electronic processor and storing instructions. The instructions, when executed by the electronic processor, cause the system to display an incident card on the electronic display, display first incident information on a front side of the incident card, receive a first user input indicating to flip to a back side of the incident card, determine user focus information, generate second incident information based on the user focus information, and display a back side of the card responsive to receiving the first user input. The back side includes the second incident information.

Incident card system

A device, system and method for modifying workflows based on call profile inconsistencies is provided. A device monitors a call, received from a caller reporting an incident. The device performs one or more sentiment analysis and semantic analysis on one or more of: video of the caller on call; audio of the caller on call; and transcribed text of the audio of the call. The device determines a profile for the call, from a plurality of predetermined profiles stored at a memory accessible to the device, the plurality of predetermined profiles previously generated from historical data. In response to determining an inconsistency between the profile for the call and one or more of the sentiment analysis and the semantic analysis, the device determines a modified workflow for handling the call. The device provides, at a notification device, the modified workflow for handling the call reporting the incident.

Device, system and method for modifying workflows based on call profile inconsistencies

Growing community of inventors

Crystal Lake, IL, United States of America

Richard Mostaert