Microsoft Technology Licensing, LLC

Richard L Wright, Iii

Jared W Wilson

Aaron R Birnbaum

Paul A Just

Automated client recovery and service ticketing may be provided. Client computers in a lab environment that become disconnected from a client management system may be recovered using an automated client recovery. Computers in a computer lab may be monitored to determine if a computer becomes disconnected from the client management system. If a computer is unresponsive with the client management system, an automated client recovery and service ticketing script is implemented to recover the unresponsive computer. If solutions within in the automated client recovery and service ticketing script do not recover the unresponsive computer, a service call request is automatically generated for the computer for subsequent examination by a lab engineer.

Growing community of inventors

Redmond, WA, United States of America

Richard L Wright, Iii