Avaya Inc.

Richard J Pennenga

Joel M Ezell

Andrew Zmolek

Steven Michael Silverstein

James Leo Murtaugh, Iii

Manish Gaur

James Lee Knight, Jr

Patrick G Maggiulli

Linda G Smith

Thomas W Brown

John E De La Cruz

The present invention is directed to establishing an island of trust using credentials issued by a manufacturer or service provider and protecting the credentials by embedding them in application code.

Island of trust in a service-oriented environment

Resources associated with a communication system switch are monitored by storing information defining one or more resource groups. Each of the resource groups includes multiple identifiers, with each of the identifiers specifying at least one resource to be monitored. A client external to the switch is permitted to select at least one of the resource groups for monitoring. In response to selection of one of the groups by the client, monitoring of the corresponding resources is established on behalf of the client. The resource monitoring may be established, controlled and maintained by a telephony server coupled between the client and the switch. Such a telephony server can preserve monitoring for a resource group, independent of the requests of clients, in order to reduce the amount of execution time needed to set up and tear down monitors for client applications. This is particularly advantageous in call centers or in other client applications that involve monitoring large numbers of switch resources.

Method and apparatus for monitoring of switch resources using resource group definitions

Growing community of inventors

East Windsor, NJ, United States of America

Richard J Pennenga