At&t Bell Laboratories

Bell Communications Research, Inc.

Richard J Nici

George W Gawrys

William T Willcock

Richard A Oberman

Dale G Leasure

Henri Setton

David L Woody

A method and system are provided for connecting and billing a first user on an Integrated Services Digital Network to a second user on a voice-band network for packet data and circuit switched data connections. A network access device is used to extract the first user's billing information and the called party's phone number from the data packets received in the case of data packet transmission and call set-up messages received on an ISDN interface in the case of circuit switched digital connections. A voice-band call to the second user is transmitted over the voice-band network. The billing identification sent by the first user is used to bill the first user for the voice-band call established from the network access device over the public switched telephone network to the second user.

Method and system for billing an ISDN data user interconnection to the

The present invention enables multi-windowing agent computer terminals, that answer a variety of, e.g., telemarketing calls, to (i) receive call-related information from a communication system at an agent terminal for automatic display in a 'telephony' window, and (ii) automatically send such information to a host computer system application software and retrieve caller desired information based on the calling or called number for display in a 'host application' window without requiring a caller to provide verbal information. The present invention also enables an agent terminal to automatically transfer caller-related information from one window to another window via programmable function key commands which can be programmed by a user/system administrator regarding what information is to be copied and where and when to copy it. This allows the user/system administrator to program the system to (1) retrieve information using the received call-related data without routing caller data to the host computer application software prior to its delivery to the agent terminal, and (2) automatically transmit collected data to the host database at a call's conclusion.

Customer programmable automated integrated voice/data technique for

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Tinton Falls, NJ, United States of America

Richard J Nici