General Electric Company

Ge Medical Systems

Ge Medical Technology Services, Inc.

Richard Frowein

Rasiklal Punjalal Shah

Hubert Anthony Zettel

James F Kohli

John Heinen

Kenneth Edward Hahn

Bruce Taylor Ward

Douglas Robert Hofstetter

Daniel I Kerpelman

Richard Alan Grothman

Adrian F Warner

Crispian L Sievenpiper

George Peter Gesior

Sarah R Hertel

Lew Krisberg

Joel Janz

Don Thome

Todd Reinke

A system and method to manage service delivery to a customer is provided. In one embodiment, a system may include a computing device that, in turn, includes a memory having a plurality of routines stored therein and a processor configured to execute the plurality of routines. The plurality of routines of one embodiment may include a response engine configured to receive an indication of an event with respect to a medical resource and to receive a plurality of region-specific parameter sets including a parameter set associated with a geographic region in which the medical resource is located. Additionally, the response engine may be configured to generate an output including a recommended action based at least in part on the event and the parameter set associated with the geographic region such that the recommended action is customized for the geographic region in which the medical resource is located.

System and method to automate service delivery to medical equipment

A technique for exchanging data between networked medical diagnostic systems of a medical institution is provided. The diagnostic systems may include imaging systems, data management systems, monitors, and so forth, connected to an internal network of the institution. A data communications control system is connected to the internal network and receives data from the systems, transmits data to a remote service provider via an external network, and routes data received through the external network back to the diagnostic systems.

Medical facility communications topology

A technique is provided for servicing a plurality of medical diagnostic systems remotely. The systems are coupled to an internal network of a medical institution or facility. A data communications control system serves to link the institution to a remote service provider via an external network. Service requests and data are generated at the systems or at the control system. The requests are then transmitted to the remote service provider via the control system, and responses to the requests are received by the control system for distribution to the diagnostic systems. The technique permits systems to be remotely serviced which may not be equipped for separate communication via external networks, reduces infrastructure and costs, and facilitates the coordination of service needs of the institution.

Integrated interactive service to a plurality of medical diagnostic systems

A method and system are disclosed for enabling training of field service personnel such as field engineers and field service of machines such as medical diagnostic machines, e.g., CT, MRI, and x-ray machines. The system () is desirably implemented over the Internet in which field service personnel using handheld computers are able to selectively search cataloged items relating to reference materials such as portions of product installation manuals, service manuals, field modification information or updates, training manuals, safety information, design diagrams, parts lists, etc., and retrieve copies of the relevant portions of the reference materials. The reference materials are cataloged and searchable using, for example, data relating to a product type and model, a skill level, a service task, and an authorization level.

Method and system for enabling training of field service personnel and field service of machines

A method and system are disclosed for enabling training of field service personnel such as field engineers and field service of machines such as medical diagnostic machines, e.g., CT, MRI, and x-ray machines. The system is desirably implemented over the Internet in which field service personnel using handheld computers are able to selectively search cataloged items relating to reference materials such as portions of product installation manuals, service manuals, field modification information or updates, training manuals, safety information, design diagrams, parts lists, etc., and retrieve copies of the relevant portions of the reference materials. The reference materials are cataloged and searchable using, for example, data relating to a product type and model, a skill level, a service task, and an authorization level.

A system and method is disclosed for communications connectivity failure diagnosis that includes receiving a connectivity failure notice at an on-line center indicative of a communications failure between the on-line center and an in-field product, such as a medical diagnostic device. A software-based non-connect test is manually initiated to confirm a communications failure between the on-line center and the in-field product. Once the communications failure is confirmed, the communications failure is diagnosed by isolating the communications failure through use of the non-connect test and identifying a failure type which indicates what portion of the system failed. The method includes reporting the communications failure for repair, and once repaired, the system conducts a series of tests to confirm proper connectivity and logs the results therefrom. Optionally, the system includes an entitlement check which automatically ensures that a particular customer, or in-field product, is entitled, or under contract, for the diagnostic service. Also, if the fault is not found timely, there are provisions in which the service is escalated to increased levels of support to ensure customer satisfaction.

Method and system for communications connectivity failure diagnosis

Growing community of inventors

Waukesha, WI, United States of America

Richard Frowein