Convergys Customer Management Delaware LLC

Richard Burk

Blaise T Lapinski

David M Pelland

Jeffrey D Kosa

Voice user interfaces can be tested using test scripts generated by traversing a graph using a recursive search technique, such as recursive depth first search. Test data to accompany the test scripts can be generated by treating conditions in states of the interface as business rules, and fully exercising each state during traversal of the graph. Actual testing can be performed in a faster than real time manner by providing simulated input from test scripts, as opposed to requiring actual input from human testers. The interfaces can also be tested using a gatekeeper intermediary which provides for easy transitions between testing and deployment.

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Corpus Christi, TX, United States of America

Richard Burk