Verizon Corporate Services Group Inc.

Richard Alan Bangs

Stephen Paul Brennan

Marlea D Steelman

Donna H Woods

John S Toczydlowski, Jr

James D Wiseman

Mark D Keye

Carolyn A Cunningham

Naila Mahmud

Peter M Bahr

Cindy R Jones

Sean M Choate

Systems, apparatus, and methods are provided to facilitate product development by linking stages of product development with the allocation of resources and support for the product. Products are developed based on a structured framework having distinct stages in which each stage builds upon information of previous stages. At the end of each stage, a review is conducted to determine whether the product is suitable for further development. Upon each review, an integrated set of tools is used to identify and link the product with resources and support needed for the product. In addition, the tools assist in automatically identifying the resources and support needed for the product as it progresses through each stage.

Systems, apparatus, and methods for facilitating product development

A method and apparatus for providing customers with telecommunications intelligence in the form of call management reports. When a call is made to a subscriber of the service provided herein, a call detail record is created using the Telephone Company's Advanced Intelligent Network (AIN). Each call that is made to the customer is processed using AIN service logic programs (SLPs). The SLP is invoked by an AIN trigger that is applied to the track telephone number(s) of the customers that subscribe to this service. For each inbound call, the SLP records several pieces of identifying information in a call detail record. Periodically, the AIN application accumulates the call detail records for all customers subscribing to the service. The information is processed to retrieve the desired data from the call detail records, and the data retrieved is used to develop call management reports for each subscriber of the service. Then the call management reports are sent to the customer using the preferred method of transmitting this information. A third party provider that may not have the infrastructure to collect call detail records may contract with a Telephone Company that is capable of collecting call detail records through its AIN to provide these detail records so that intelligence data may be provided to the customers of the third party provider. The Telephone Company then bills the first company for the collection of the call detail records. The call detail records that are collected may be sent to a data processing company for processing of the records.

Method and apparatus for providing subscribers with telecommunications intelligence

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Colleyville, TX, United States of America

Richard Alan Bangs