Dell Products Inc.

Rekha M S

Vaideeswaran Ganesan

Praveen S Lalgoudar

Rushyendra Velamuri

Pandiyan Varadharajan

Abhishek Gupta

Sandeep Venkatesh Pai

Nikhil S

Winston X Fernandes

Systems and methods take into account the criticality of workloads, the warranty needs of workloads, the warranty available time, and the lifetime of a workload to provide an optimal solution that ensures servers are used to highest extent. The warranty health of servers is computed and categorized as critical, warning, or healthy based on the number of days remaining in warranty. Workloads are tagged as short-term or long-term workloads. Workloads are also classified based on criticality. The quarantine mode for proactive high availability of servers is divided into multiple modes, including a long-time, critical-workload quarantine mode, a critical-workload quarantine mode, and a standard quarantine mode. Servers that are in quarantine mode are assigned new workloads based upon the warranty health, workload term, and workload criticality.

Distribution of workloads in cluster environment using server warranty information

Custom-tailored warranties are provided with improved service level agreements (SLA) based upon an estimated turnaround time for service and/or parts. The turnaround time is calculated using an artificial intelligence or machine learning engine considering parameters such as the transit time from the nearest service centers and warehouses, the availability of service engineers at the service centers, and the availability of replacement parts in the warehouse. A custom-tailored warranty also may be offered for a specific customer-selected SLA if supported by the estimated turnaround time for the location. A warranty recommendation may be based on device location for data centers in multiple locations. A Location-Based Warranty Monitor (LBWM) provides fine-grained warranty suggestions and Un-bound Warranty Tokens (UWTs) can be bound to a system to assign a warranty with a desired. SLA.

System and method for warranty customization based on device location and proximity to service center

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Karnataka, India

Rekha M S