Sita B.v.

Sita Ypenburg B.v.

Reinout Vander Meulen

Andrew Eric Malinofsky

Rico Andreas Barandun

Bart René Yvonne Houlleberghs

Roel Reijnen

Jorick Naber

Leander Henricus Ross

Bart Rene Yvonne Houlleberghs

Bart Rene Houlleberghs

Systems and methods are described for facilitating interaction between a ticket holder and a self-service function related to a ticket. Using a mobile device, a machine-readable code is scanned associated with the self-service function to retrieve an identifier of the self-service function and to activate an application or a web session on the mobile device. A first connection session can be established between the mobile device and a cloud broker service. A second connection session can be established between the self-service function and the cloud broker service. The cloud broker service can generate an end to end session via the first connection session and the second connection session by mapping an identifier of the mobile device with the identifier of the self-service function. The self-service function can communicate through the cloud broker service to the application of the mobile device.

Systems and methods for interactions between ticket holders and self service functions

Systems and methods for facilitating interaction between a ticket holder and a self-service function related to a ticket are described herein. A mobile device can detect proximity to a self-service function. The mobile device can activate an application related to the self-service function. The mobile device can communicate with a beacon to retrieve an identifier of the self-service function. A first connection session can be established between the mobile device and a cloud broker service while a second connection session can be established between the self-service function and the cloud broker service. The cloud broker service can generate an end to end session using the first and second connection sessions by mapping an identifier of the mobile device with the identifier of the self-service function. Communications can be sent from the self-service function to the application of the mobile device through the cloud broker service including directional information.

Ticket information, such as an airline boarding pass may be stored on a mobile device. The presence of a geolocation device such as a Bluetooth beacon is detected by the mobile device in a departure location such as an airport. On detection by the mobile device of a further geolocation device when the mobile device is proximate a self-service function an application on the mobile device is triggered which directs the mobile device to a self-service function such as a bag drop and instructs the mobile device user how to use the self-service function.

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The Hague, Netherlands

Reinout Vander Meulen