At+t Corp.

Raymond L Bolduc

Steven Charles Salimando

Kenneth H Rosen

Roy Philip Weber

Robert Edward Markowitz

Peter H Stuntebeck

Robert Finberg

An automated toll-free telecommunications information service may be provided responsive to a user sending an E-Mail request via the Internet or by a caller dialing a toll-free telephone number and announcing a voice request. A service node interprets the request and collects matches to the request from a database. A match to a request may comprise the identity of an entity corresponding to the match, a toll-free number for the match and a brief information sketch describing the entity. The matches are announced and played for the caller. The caller may barge in with a predetermined voice announcement such as &ldquo;please dial&rdquo; when they wish to select an item of the list. In response, the service node initiates the launch of a call to the selected entity.

Automated toll-free telecommunications information service and apparatus

An automated toll-free telecommunications information service may be provided responsive to a user sending an E-mail request via the Internet or by a caller dialing a toll-free telephone number and announcing a voice request wherein the caller request comprises categories of interests. A service node interprets the request and collects matches to the request from a database. A match to a request may comprise the identity of an entity corresponding to the match, a toll-free number for the match and a brief information sketch describing the entity. The matches are announced and played for the caller. The caller may barge in with a predetermined voice announcement such as &ldquo;please dial&rdquo; when they wish to select an item of the list. In response, the service node initiates the launch of a call to the selected entity.

A communication system that provides information to customers holding in a queue. Upon arrival to the queue, the queue identifies the customer and further identifies information that is related to the customer's motivation for entering the queue from the customer's identity. The queue selects individual messages from the relevant information for presentation to the customer. Certain messages may be prioritized over others based on the queue experience with other customers or based on external events that raise the likelihood that the message is relevant. The communication system may operate in a telecommunication network or a computer network.

Service providing customized information to queuing customers

A cellular phone network provides location-based information to a user of a cellular phone. The cellular phone network includes a plurality of antennas coupled to at least one server. The server is coupled to a database. Stored on the database is a plurality of location-based information that is indexed to the plurality of antennas. The cellular phone transmits communication signals to one of the antennas. A phone call is established between the server and the user, and the server receives an identification of the antenna that the user transmits to. The server then queries the database and retrieves information local to the user. This information is then presented to the user in the form of menus.

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Morganville, NJ, United States of America

Raymond L Bolduc