Dell Products Inc.

Ravinder Tamishetty

Eric Joseph Bruno

Shi Kai Khiew

Xingyu Wang

As part of deployment of a device, the device typically must be installed and configured, which may be referred to as 'onboarding.' Device onboarding typically involves installation of the physical device and setup of credentials so that it can securely communicate with its target cloud or platform. If the device is unable to successful connect with a rendezvous server, the onboarding process becomes blocked and cannot continue. Currently, there are no automated remediation mechanisms to fix a device so that it can complete secure onboarding. In one or more embodiments, a facilitator acts as an intermediary between a device agent and an owner service. The facilitator helps facilitate automatic resolution of issues that are inhibiting the device from completing secure device onboarding.

Automated remediation of a device that failed secure onboarding

Methods and systems for managing operation of a data processing system are disclosed. To manage operation of the data processing system, new secrets may be established for use in operation of the data processing system when a trusted platform module of the data processing system is replaced. To establish the new secrets, the data processing system may use a recovery secret stored in a partition in storage to establish a recovery connection between the data processing system and a control plane. The recovery connection may be used by the data processing system to establish new secrets and securely store the secrets in a replacement trusted platform module for future use.

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Singapore, Singapore

Ravinder Tamishetty