Theatro Labs, Inc.

Kodiak Networks Inc

Ravi Shankar Kumar

Guy R VanBuskirk

Christopher N Todd

Steven Paul Russell

Shiva Cheedella

Guy R Vanbuskirk

Kathryn Payne Torrence Shae

Kranthimanoj Nagothu

Krishnakant M Patel

Ravi Ayyasamy

Jesse Montgomery

Brahmananda R Vempati

Steve Lucy

Ramu Kandula

Harisha Mahabaleshwara Negalaguli

Gorachand Kundu

Guy R Van Buskirk

Shiva K K Cheedella

Bruce D Lawler

Partrick Fitzgerald

Basem Ahmad Ardah

Pratap Chandana

Anand Narayanan

Arun Velayudhan

Steven M Lucy

Kiran Kumar, S B

Ashok Donthe Manjunath

Bibhudatta Biswal

Ravi Ganesh Ramamoorthy

Shibu Narendranathan

Amy Sue Bakos

Narasimha Raju Nagubhai

Bharatram Setti

Basem A Ardeh

Chetan M Patel

Binu Kaiparambil

Raajeev Kuppa

Shiva K Cheedella

Basem A Ardah

A computer system comprises a memory and a processor coupled to the memory. The processor is configured to parse a first communication according to a policy to determine metadata, comprising a first set of attributes, associated with the first communication; compare the first set of attributes to attributes of a plurality of communication devices; identify at least one recipient communication device from the plurality of communication devices for the first communication based on the comparison, wherein at least one attribute of the at least one recipient communication device causes the policy to inhibit the at least one communication device from receipt of communications; override the inhibit based on an attribute of the first set of attributes and application of a voting system of the policy; and responsive to the inhibit being overridden, deliver the first communication to the at least one identified recipient communication device.

Communication mediation

In a method of observation platform collaboration integration, an automation software component is sent from a collaboration application for resident installation at an external collaboration application which is external to an environment of the observation platform. The automation software component organizes information in the external retailer system for exchange, via a cloud-based gateway, with the collaboration application. The collaboration application is communicatively coupled, via the cloud-based gateway, with the external collaboration application. User information and task information are synchronized between the collaboration application and the external collaboration application. At least a portion of the user information received from the external collaboration application is provided by the automation software component.

Integrating verbal collaboration platforms with data collection and user context

In a method of managing emergency management information within an observation platform an emergency management and response application is provisioned at an observation platform. The provisioning is administered by a cloud services platform and includes configuration and deployment of the emergency management and response application within the observation platform. In response to receipt at the observation platform of a report of an emergency, operation of the emergency management and response application is triggered within the observation platform. Emergency management information is sent, via the emergency management and response application, to a group of users of the observation platform.

A method of generating performance metrics for one or more users within an observation platform environment is described. The method includes providing one or more of the users with a communications device capable of sending a user's voice and a secondary signal containing information regarding a location of the communications device; providing an observation platform having a communications system for receiving and sending data. The observation platform comprises a computer system with a memory, and is configured to: recognize a user identity of a user, of the users; capture, from the communication device, a voice message of the user and the secondary signal; derive statistical data about employee performance of the user comprising: primary statistics, secondary statistics, and higher-order statistics from the secondary signal and the voice message; and build context and a contextual history of one of the user and the communications device based on the statistical data.

Context and contextual history within an observation platform environment

A computer mediated communication system includes a plurality of communication devices, a wireless transceiver, a computer system configured to wirelessly communicate with the communication devices via the wireless transceiver and mediate communications among the communication devices. The computer system a memory coupled with a processor. The processor parses, in response to an initiator providing an ambiguous input to the computer mediated communication system requesting a communication interaction, the processor: parses the ambiguous input for information about a desired target of the communication interaction; matches the information about the desired target against maintained target data to select a list of potential targets; computes likelihoods the potential targets of being the desired target; ranks the potential targets based on their respective likelihoods of being the desired target; and disambiguates the ambiguous input by communicatively coupling the initiator with at least one of the potential targets based on the ranking.

Target disambiguation in a computer mediated communication system

In a method for managing and distributing content in a plurality of observation platforms, a message is generated at a cloud based component of a content distribution manager in response to user interaction via an interface of the content distribution manager. Responsive to the user interactions and to interactions of third party software via an application program interface with the cloud based component, delivery of the message is scheduled and a plurality of specified devices belonging to a specified class of employees are specified for delivery in a plurality of observation platforms at a designated time and location via the cloud based component. The plurality of observation platforms are located in a plurality of different enterprise locations. The message is delivered to the plurality of observation platforms which relay the message to the plurality of specified devices.

Generating and delivering content in a plurality of observation platforms

In a method of determining and sharing proximity of device users within an environment of an observation platform, the observation platform determines that a first communication device associated with a first user is in the environment of the observation platform. The observation platform detects that the first communication device is in proximity to a second communication device associated with a second user. Responsive to the detection, the observation platform generates proximity information for the first user and the second user. The observation platform relays the proximity information to a second observation platform via a computer network, wherein a second environment of the second observation platform is separate from the environment of the observation platform.

Determining and sharing proximity of device users among separated observation platforms

In a method of query derivation in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization and a first characteristic of the signal corresponds to an audible source. The signal is parsed, by the computer system according to a policy, to determine metadata associated with the signal, wherein the first communication device is operated by a user and wherein the policy dictates rules for use of the metadata. The computer system determines a prior user history of the user. The computer system converts the audible source of the signal to text or machine understandable language. The computer system derives a query related to the organization based on at least one of the prior user history, the metadata, and the text or machine understandable language.

Detecting under-utilized features and providing training, instruction, or technical support in an observation platform

In a method of moderating action requests and structured communications within an observation platform, in response to a request interaction a computer system sets up an action request regarding a structured communication in the observation platform. The computer system analyzes the action request with respect to context in the observation platform, where the context is one of user context in the observation platform and device context in the observation platform. The computer system analyzes the action request with respect to status in the observation platform, where the status is one of user status in the observation platform and device status in the observation platform. The computer system moderates an action in the observation platform with respect to the structured communication based on results of the context and status analyses.

Moderating action requests and structured communications within an observation platform

In a method of observation platform collaboration integration, a collaboration application is provisioned at an observation platform. The provisioning is administered by a cloud services platform in collaboration with a computer system of the observation platform and includes configuration and deployment of the collaboration application within the observation platform. An automation software component is sent from the collaboration application for resident installation at an external collaboration application which is external to an environment of the observation platform. The automation software component organizes information in the external retailer system for exchange, via a cloud-based gateway, with the collaboration application. The collaboration application is communicatively coupled, via the cloud-based gateway, with the external collaboration application. User information and task information are synchronized between the collaboration application and the external collaboration application. At least a portion of the user information received from the external collaboration application is provided by the automation software component.

Observation platform collaboration integration

In a method of managing emergency management information within an observation platform an emergency management and response application is provisioned at an observation platform. The provisioning is administered by a cloud services platform and includes configuration and deployment of the emergency management and response application within the observation platform. In response to receipt at the observation platform of a report of an emergency, operation of the emergency management and response application is triggered within the observation platform. Emergency management information is sent, via the emergency management and response application, to a group of users of the observation platform. The emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency.

Provisioning and operating an application for structured communications for emergency response and external system integration

One or more users in an observation platform environment is provided with a communications device capable of sending a user's voice and a secondary signal containing information regarding a location or relative proximity of the communications device. An observation platform is provided and has a communications system for receiving and sending data from and to at least one of the communications devices and a computer system configured to recognize the identity of a user of the users, based on signals from the communications device; capture, from the communications device, the secondary signal and a voice message of the user; derive statistical data about employee performance of the user; store the user identity, voice message, location, and statistical data in an employee performance library associated with the user; and generate at least one performance metric entry for the user, based on the performance information, into the employee performance library.

Generating performance metrics for users within an observation platform environment

In a method for managing and distributing content in a plurality of observation platforms, a message is generated with employment related content at a cloud based component of a content distribution manager in response to user interaction via an interface of the content distribution manager presented on a computer system. Responsive to the user interactions and to interactions of third party software via an application program interface with the cloud based component, delivery of the message is scheduled and a plurality of specified devices belonging to a specified class of employees are specified for delivery in a plurality of observation platforms at a designated time and location via the cloud based component. The message is delivered and the delivery and response to the message are measured to the plurality of observation platforms which relay the message to the plurality of specified devices at the designated time and the designated location.

Managing and distributing content in a plurality of observation platforms

In a method of managing structured communications within an observation platform, responsive to a request interaction, a computer system sets up an action request regarding a structured communication in the observation platform. The computer system analyzes the action request with respect to a programmable policy of the observation platform and applications installed on the observation platform. The computer system analyzes the action request with respect to context in the observation platform, where the context is one of user context in the observation platform and device context in the observation platform. The computer system analyzes the action request with respect to status in the observation platform, where the status is one of user status in the observation platform and device status in the observation platform. The computer system moderates an action in the observation platform with respect to the structured communication based on results of the policy, context, and status analyses.

Configuring, deploying, and operating applications for structured communications within observation platforms

In a method of observation platform buy-online-pickup-in-store (BOPIS) integration, a BOPIS application is provisioned at an observation platform. The provisioning is administered by a cloud services platform in collaboration with a computer system of the observation platform and includes configuration and deployment of the BOPIS application within the observation platform. An automation software component is sent from the BOPIS application for resident installation at an external retailer system which is external to an environment of the observation platform. The automation software component organizes information in the external retailer system for exchange, via a cloud-based gateway, with the BOPIS application. A message regarding a BOPIS order populated in the external retailer system is received at the BOPIS application from the external retailer system. The observation platform sends, to a device of a user of the observation platform, a task request to perform a task related to the message.

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Richardson, TX, United States of America

Ravi Shankar Kumar