Mastercard International Incorporated

Ravi Santosh Arvapally

Peng Yang

Matthew Scott Morice

Walter Francis Lo Faro

Christopher John Merz

Wally F Lo Faro

David J Senci

Todd Woodruff

Chris J Merz

Hasan Hicsasmaz

Kamalesh V Rao

Xiaoying Zhang

Matt Scott Morice

Systems and methods are provided for evaluating aggregate merchant sets, which are often generated by a payment network. One exemplary method includes accessing, by a computing device, a monitor score and a volatility score for an aggregate merchant set representative of multiple merchants having at least one disparate parameter in a transaction data structure, fuzzy sets for the monitor score and the volatility score comprising linguistic values, and inference rules that use the linguistic values in logical operations. The method also generally includes determining degrees of membership of the monitor score and volatility score to the associated fuzzy sets and generating an evaluation index based on the inference rules and the degrees of membership to the fuzzy sets, thereby providing an indication of a propriety of the aggregation of said multiple merchants.

Systems and methods for use in evaluating aggregate merchant sets

Systems and methods are provided for scoring support messages from users indicative of the likelihood of escalation of the messages, upon which the messages may be prioritized. One exemplary method includes receiving, from a user, a support message related to a payment service provider and generating an escalation score for the support message based on a temporal factor associated with a duration associated with the support message, a source factor for the support message, and a text content factor of the support message. The exemplary method further includes identifying a likelihood of escalation of the support message based on the escalation score, whereby a support representative assigned to the support message is able to prioritize the support message over at least one other support message based on the likelihood of escalation for the support message.

Systems and methods for processing support messages relating to services associated with payment systems

A capacity analysis computing device for determining a restaurant capacity level is provided. The capacity analysis computing device is configured to store historical transaction data for a restaurant for a period of time, and analyze the historical transaction data to identify a maximum restaurant capacity for the restaurant over the period of time. The capacity analysis computing device is also configured to receive, from a user computing, a selected time interval for which a current capacity level is to be determined. The capacity analysis computing device is further configured to identify a similar historical time interval to the selected time interval, and determine a historical capacity level for the restaurant during the similar historical time interval. The capacity analysis computing device is further configured to assign the historical capacity level as the current capacity level for the restaurant, and display the current capacity level on the user computing device.

Systems and methods for determining restaurant capacity level

A system and computer-implemented method for analyzing chip card transactions to identify defective chip cards and/or defective chip readers in need of replacement. Constraints are established to define a subset of card transactions. From a full set of card transactions the subset is identified consisting of each card transaction falling within the constraints and occurring at a merchant having a chip reader. From this subset the unique chip readers are identified, and for each unique chip reader a percentage of fallback transactions is calculated. The percentage of fallback transactions is compared to a maximum value, and if the percentage of fallback transactions exceeds the maximum value, the chip reader is identified as defective. Each defective chip reader is reported to the merchant, along with at least a recommendation to replace the defective chip reader. A similar process may be used to identify defective chip cards.

System and computer-implemented method for identifying defective chip readers through substandard transaction experiences

A system and computer-implemented method for analyzing chip card transactions to identify defective chip cards and/or defective chip readers in need of replacement. Constraints are established to define a subset of card transactions. From a full set of card transactions the subset is identified consisting of each card transaction falling within the constraints and occurring at a merchant having a chip reader. From this subset the unique chip cards are identified, and for each unique chip card a percentage of fallback transactions is calculated. The percentage of fallback transactions is compared to a maximum value, and if the percentage of fallback transactions exceeds the maximum value, the chip card is identified as defective. Each defective chip card is reported to the card issuer, along with at least a recommendation to replace the defective chip card. A similar process may be used to identify defective chip readers of particular merchants.

System and computer-implemented method for identifying defective chip cards through substandard transaction experiences

Systems and methods are provided for verifying and/or confirming merchant data for multiple different transactions. One method generally includes accessing merchant data for a merchant where the merchant data includes a master merchant identifier for the merchant, and querying, by a computing device, multiple users as to which of a list of merchant data entries, for multiple different transactions and including different merchant identifiers, corresponds to the master merchant identifier for the merchant. The users are associated with a location within a predefined distance of the confirmed merchant and/or have performed one or more purchase transactions at the merchant. The method also generally includes receiving, at the computing device, a response from at least one of the users, in which the at least one of the users selects a data entry from the list, and determining whether to proceed in querying additional users.

Computerized-methods and systems for identifying duplicate entries in a database of merchant data

A system and a method that determine movement of one or more individuals or populations of individuals are provided. A residential zip code of an individual is determined. Long-term movements are identified. Short-term movements are identified. The long-term and short-term movements are classified. Anonymization removes personally identifying information of the individual. The short-term movements and long-term movements are aggregated by creating source-target zip code pairs. A population movement database is generated. The population movement database is accessible by a user device that has credentials allowing access.

System and method for determining population movement

A method of generating graph data components stored in a graph database is provided. The method is implemented using a graph component generator computing device in communication with a memory. The method comprises receiving transaction data from a relational database, wherein transaction data is derived from transactions, processed by a payment processor, between a first merchant of a plurality of merchants and a first cardholder of a plurality of cardholders, defining a graph including creating at least a first node representing at least the first merchant and a second node representing the first cardholder, identifying at least one relationship between at least two nodes including the first node and the second node in the graph based, at least in part, on transaction data common to the at least two nodes, and generating at least one edge between the at least two nodes, representing a new relationship between the at least two nodes.

Systems and methods for generating relationships via a property graph model

Systems and methods are provided for use in distributing code testing tasks among multiple testers, and incentivizing testing with rewards. One exemplary method includes testing, by a computing device, a code set, where the testing is performed by a tester associated with a profile, and receiving, by the computing device, peer tester feedback based on the testing of the code set, where the peer tester feedback is associated with at least one peer tester profile. The method also includes receiving, by the computing device, a developer decision based on the testing of the code set and/or the peer tester feedback, and rewarding, by the computing device, the profile of the tester and/or the at least one peer tester profile when the developer decision agrees with the testing of the code set and/or the tester feedback associated with the at least one peer tester profile.

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O'Fallon, MO, United States of America

Ravi Santosh Arvapally