The Boeing Company

Rashed M Noman

Cameron Lindsay Carnegie

Jonathan Leung

Roxanne Hirst

Johanne Friedrichs

Brian Pontrello

Method and apparatus for calculating probabilities of service interruptions based on fault event indications. Instances of fault event indications are filtered to remove duplicate indications for the same fault event. Then a probability of the fault event indication causing a service interruption is calculated by dividing a number of service interruptions caused by instances of the fault event indication by the number of fault event indications. In the event that a particular fault event indication is associated with a high probability of causing a service interruption, a message can be automatically generated and transmitted upon receipt of a future instance of the service interruption. The message can provide information related to short-term solutions to address the fault event, long-term solutions to address the fault event, and parts and tools for addressing the fault event.

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Bellevue, WA, United States of America

Rashed M Noman