Servicenow, Inc.

Amdocs Development Limited

Rani Tzur

Yuval Rimar

Bnayahu Makovsky

Dov Miron

Yair Leibkowiz

Maayan Wigelman

Jayant K Sahu

Prashantkumar Kashinath Sonawane

Daniel Tal

Abhishek Anant Patankar

Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items. One or more processors may be configured to: extract, from a particular alert, a particular configuration item referred to therein that is associated with a particular problem; determine, by way of the relationships, a set of configuration items within a topological distance of the particular configuration item; identify, by way of the change records, one or more change requests that refer to any of the set of configuration items; and calculate root cause scores for the one or more change requests, wherein the root cause scores respectively represent estimations of impacts that the changes of the one or more change requests had on causing the particular alert.

Context-aware automated root cause analysis in managed networks

A system, method, and computer program product are provided for metadata driven interface orchestration and mapping. In operation, a system defines a plurality of job items in a master enterprise catalogue by mapping all possible business requests to one or more pre-defined job items. The system defines job specifications in the master enterprise catalogue by mapping the plurality of job items to one or more pre-defined job specifications. Further, the system defines a job list in the master enterprise catalogue by building a sequence of outgoing requests based on possible use cases and the job specifications. The system defines an order context associated with one or more orders. Additionally, the system automatically generates a job plan including a plurality of activities utilizing the job list from the master enterprise catalogue and the order context. Moreover, the system automatically generates interfaces with a plurality of external systems based on the job plan including the plurality of activities.

System, method, and computer program for metadata driven interface orchestration and mapping

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Tzur Yigal, Israel

Rani Tzur