International Business Machines Corporation

Symantec Corporation

Reefedge, Inc.

Intenrational Business Machines Corporation

Rangachari Anand

Juhnyoung Lee

Stacy Fay Hobson

Jeaha Yang

Yuan Wang

Qi Cheng Li

Jing Min Xu

Xuan Liu

Feng Li

David Nahamoo

Erik Thomas Mueller

Shao Chun Li

Sandeep Kishan Singhal

Yoonho Park

Rong Liu

Raimo Bakis

Kohtaroh Miyamoto

Ajei Sarat Gopal

Jatin Ganhotra

Lijun Mei

Lazaros Polymenakos

Chulaka Gunasekara

Song Feng

Li Zhu

Richard Kent Neves

Sunil D Shashidhara

Melvin Perez-Cedano

Ashima Arora

Bin Wang

Li Jun Mei

Ajay Gupta

Karthik Visweswariah

Trent Ray Jaeger

Debapriyo Majumdar

Rose Catherine Kanjirathinkal

Nayeem Islam

Jochen Liedtke

Frederique-Anne Giraud

A method, apparatus and computer program product for presenting a user interface for a conversational system is described. A unified contextual graph for use by the conversational system, the unified contextual graph comprising components based on database queries of the conversational system and a user dialog between a user and the conversational system. For each of a set of user utterances produced in a dialog with the conversational system, a semantic meaning representation is determined. The semantic meaning representations are converted to respective sentential concept graphs. The unified contextual graph is updated based on new sentential concept graphs while the dialog with the conversational system progresses.

Semantic representation and realization for conversational systems

A method, apparatus and computer program product for presenting a user interface for a conversational system is described. A unified semantic representation of conversational content between a user and conversational system is created as a contextual graph of concepts and relations. A set of subgraph components of the semantic contextual graph dynamically identified based on a current dialog activity. The identified set of subgraph components in a user interface as a set of graphical elements representing respective concepts and relations.

A computer-implemented method is provided for processing a set D of conversation logs. The method includes learning, by a processor device, a set R of entity relation mining rules from a set K of known entity utterances uttered by known entities. The method further includes automatically recommending, by the processor device, extended utterances of the known entities from unrecognized ones of the known entities based on the set R.

Extending system entities for conversational system

An expert conversation builder contains a knowledge database that includes a plurality of dialogues having nodes and edges arranged as directed acyclic graphs. Users and authors of the system interface with the knowledge database through a graphical interface to author dialogues and to create expert conversations as threads traversing the node in the dialogues.

Expert conversation builder

One or more problems may be detected in an executing application by retrieving runtime execution information from the application executing on one or more computers. The runtime information is transformed into a temporal sequence of events. A knowledgebase is searched for a dialog that has nodes in an order that match the temporal sequence of events according to a threshold degree. Responsive to finding the dialog in the knowledgebase, the dialog is launched on a user interface to interact with a user and guide the user through a problem identification and solution. Responsive to not finding the dialog, additional instrumenter is enabled in the application.

Preemptive trouble shooting using dialog manager

Providing an open data marketplace may include identifying one or more data attributes from a plurality of applications registered with a shared data management system; mapping said one or more data attributes to a data model to create a first set of mapped data; augmenting said first set of mapped data with additional data imported into the shared data management system from other data locations to create an augmented set of mapped data; receiving one or more of second set of mapped data from one or more shared data management system associated respectively with one or more shared data management networks; enabling of composing a data set by combining and cleansing one or more of said first set of mapped data, said second set of mapped data, and said augmented set of mapped data; and offering said composed data set in a digital marketplace with associated pricing characteristics.

Open data marketplace for municipal services

Building a runtime dialog is provided. An initial answer to an initial question is received from a user. A state of a conversation thread is created based on the initial answer. A next question to ask is automatically selected by a processor based on the updated state of the conversation thread. The next question is presented to the user. A next answer to the next question is received. The state of the conversation thread is updated based on the next answer. The selecting, presenting, receiving, and updating are repeated until a criterion is satisfied.

Extension to the expert conversation builder

Diagnosing and detecting causes of an incident may comprise classifying the incident by keywords, searching for co-occurring and reoccurring group of incidents, summarizing commonalities in the group of incidents, correlating the group of incidents with causes, defining association rules between the commonalities, and predicting potential problems based on the correlated group of incidents with causes.

Diagnosing incidents for information technology service management

Methods and arrangements for handling user queries. Submitted queries are accessed, and there are identified queries as being insufficiently addressed. A priority is estimated for the identified queries, and the identified queries are ordered based on the estimated priority. A priority-ordered list of queries is provided as output.

Managing and improving question and answer resources and channels

Coordinating data sharing among applications in mobile devices, in one aspect, may include a shared data manager application on a mobile device that manages data trade requirements automatically of a plurality of mobile applications, and permission grants or denials to reads and writes of data managed by the shared data manager and used by the plurality of mobile applications.

Automating and/or recommending data sharing coordination among applications in mobile devices

Building, reusing and calibrating network of authored content, in one aspect, may comprise clustering a plurality of problem tickets into one or more clusters. The clusters may be associated to one or more FAQ nodes in a FAQ network. The associated one or more FAQ nodes may be checked to determine whether the nodes are part of a broken branch. If the one or more FAQ nodes leads to a broken branch, a user may be notified to update the branch, e.g., with an answer or resolution to the one or more FAQ nodes.

Building, reusing and managing authored content for incident management

Coordinating data sharing among applications in mobile devices, in one aspect, may include a shared data manager application on a mobile device that manages data trade requirements of a plurality of mobile applications, and permission grants or denials to reads and writes of data managed by the shared data manager and used by the plurality of mobile applications.

Coordinating data sharing among applications in mobile devices

Shared data management in software-as-a-service platform may provide a common object data schema for one or more data objects and one or more data attributes associated with said one or more data objects stored in a master database. A plurality of applications may be enabled to be deployed dynamically on a platform and interoperate by sharing said data values stored in the master database. Data trading is enabled in which applications request permissions to read from or write to, or both, the master database, and in which the requests are mediated by granting or denying permissions.

Shared data management in software-as-a-service platform

Dynamic application adaptation in software-as-a-service platform, in one aspect, may receive an access permission associated with a published shared data management data object in the software-as-a-service platform having shared data management and a plurality of applications deployed, look up one or more rules associated with one or more features of an application deployed on the software-as-a-service platform, based on the received access permission, and activate or deactivate said one or more features associated with said plurality of applications based on said one or more rules.

Growing community of inventors

Teaneck, NJ, United States of America

Rangachari Anand