Accenture Global Services Gmbh

Abbott Laboratories Corporation

Abbvie Inc.

Bt Group Plc

British Telecommunications Corporation

Randy Bell

Sevasti Wong

David P Lane

Audrey Forrester

Anthony Lingham

Craig Fenton

Elizabeth H Lian

Timothy Ringo

Gregory S Reid

Elise Shearing

Daniel James Farrell

Lesley Pickering

Paul Ritchie

Kevin Adams

Claudia Staubitz

Jieyi Wang

Gary T Wang

George S Sheppard

Robert A Mantei

Scott A Erickson

Steve D Fidanze

Daniel C Farrell

Bryan K Sorensen

Richard F Clark

Nwe Y Ba-maung

Robert Dale Hubbard

Andrew O Stewart

Tariq Ghayur

Megumi Kawai

Anwer Basha

Clint D Brooks

Robert Hubbard

Edward B Reilly

Yingchun Li

Gillian A Kingsbury

Susan Elizabeth Morgan-Lappe

Andrew C Phillips

Junjian Liu

Hua Ying

Nwe Y BaMaung

Fabio Palazzo

S William Ives

Elise Clarke

Suzanne M Norvell

Nwe Bamaung

New functions for a contact center system include: testing user's comprehension of informational messages; capturing insight users having a KPI score above a threshold by having those users submit information on why they perform well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application and reference material that's context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system.

Content feedback in a multiple-owner content management system

New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.

Searching within a contact center portal

The present invention relates to engineered multivalent and multispecific binding proteins, methods of making, and specifically to their uses in the prevention, diagnosis, and/or treatment of disease.

Dual variable domain immunoglobulins and uses thereof

Presenting linked information in a CRM system

Described herein are compounds of formula (I) or pharmaceutical acceptable salts or solvates thereof, wherein G, L, R, R, n, p, Ar, and Arare defined in the description. Methods of making said compounds, and compositions comprising said compounds which are useful for inhibiting kinases such as IGF-1R are also disclosed.

Pyrimidine inhibitors of kinase activity

Described herein are compounds of formula (I) or pharmaceutical acceptable salts or solvates thereof, wherein L, R, R, R, R, R, and m are defined in the description. Methods of making said compounds, and compositions containing said compounds which are useful for inhibiting kinases such as IGF-1R are also disclosed.

The present invention relates to compounds of formula (I) or pharmaceutical acceptable salts or solvates thereof, wherein G, R, R, R, R, n, p, q, Ar, and Arare defined in the description. The present invention relates also to methods of making said compounds, and compositions comprising said compounds which are useful for inhibiting kinases such as IGF-1R.

A contact center system features: testing comprehension of informational messages with a quiz; capturing insight of users having a KPI score above a threshold by having them describe why they perform so well; dynamically ordering issue solutions by re-ranking the solutions periodically based on recency and frequency; integrating information used by a contact center representative while online with a customer and information for use when not online; storing content in a telecommunications industry taxonomy; directing feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application and reference material that is context-appropriate; enforcing completion of templates when creating a content item to be published; ensuring a group of templates are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.

Communicating solution information in a knowledge management system

Compounds that inhibit protein kinases, compositions containing the compounds and methods of treating diseases using the compounds are disclosed.

Protein kinase inhibitors

Compounds of formula (25) that inhibit protein kinases, compositions containing the compounds and methods of treating diseases using the compounds are disclosed. 

Substituted pyrazolo[3,4-d]pyrimidines as protein kinase inhibitors

System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator

Ensuring completeness when publishing to a content management system

Enforcing template completion when publishing to a content management system

Growing community of inventors

Ottawa, IL, United States of America

Randy Bell