Lenovo (singapore) Pte. Ltd.

Other

Randall William Worzella

James Gordon McLean

Antonio Abbondanzio

Matthew Robert Alcorn

Jared Thomas Siirila

Nicholas J Balogh

A computing device receives a notification from a remote computing system that an event has occurred, and determines an action to resolve the event. The device may present the action via a user interface element, and responsive to user actuation of the element, perform the action. The device may instead automatically perform the action without first obtaining user approval, and then present the action and a user interface element to roll back performance of the action; responsive to user actuation of the element, the device performs an undo action. The device may alternatively present the action and a user interface element to disapprove performance of the action. If a user does not actuate the element within a length of time, the device automatically performs the action without first obtaining user approval; if the user actuates the element, the device does not perform the action.

Remote computing system event resolution

Apparatus and computer program product including program instructions configured to cause a processor to perform operations. The operations may include detecting a system failure in a host node, wherein the host node locally stores log files during operation of the host node. The operations may further include receiving a request for failure event log data stored by the host node, and identifying an amount of available storage capacity of a designated remote data storage device, prioritizing data from the log files to be included in the failure event log data, and selecting a subset of the failure event log data in order of descending priority until the total amount of the selected data would substantially fill the remote data storage device. Still further, the operations may include transferring, in response to receiving the request, the selected subset of the data to the designated remote data storage device.

Prioritized transfer of failure event log data

A method that includes providing a push notification from a system management appliance (SMA) to a user device. The push notification includes a one-time password for access to the SMA on a temporary alternate route to a normal route between the SMA and the user device to permit the user device to obtain additional information pertaining to the push notification.

System and method for providing usage of and/or access to secured data via using push notification infrastructure

The present disclosure relates to providing access to secured data from a system management appliance (SMA) and, more particularly, to a system and method of providing access to secured data from a system management appliance (SMA) via a push notification mechanism. The method includes providing secured data to a server, from a system management appliance (SMA) that requires credentials necessary to obtain the secured data; and providing a push notification to a device of a user, which advises the user of the secure data stored in the server and provides temporary access information to the server without the need for the user to provide the credentials otherwise necessary needed to obtain the secured data directly from the SMA.

System and method for providing access to secured data via a push notification

A management computing device determines that a client computing device is able to assist in acquiring information from a managed computing device to satisfy a current communication need of the management computing device regarding the managed computing device. The management computing device is not communicatively connected to the managed computing device. The management computing device transmits a request to the client computing device to assist in acquiring the information to satisfy the current communication need. The management computing device receives the information to satisfy the current communication need, such as from the client computing device directly, or from the managed computing device after a user of the client computing device has initiated temporary communication connectivity between the management computing device and the managed computing device.

Acquisition of information from managed computing device not communicatively connected to management computing device

A method, computer program product and apparatus are provided for responding to conditions within a computing system. The method includes accessing a stored historical record of user-selected actions responsive to multiple types of conditions in a computing system, wherein each instance of a condition in the historical record is associated with a user-selected action that was taken by a user within a predetermined group of users. The method further includes identifying a current instance of a condition within the computing system, using the historical record to identify one or more actions previously used in responding to the identified current instance of a condition, and displaying the one or more identified actions on a screen of the mobile computing device.

Using a historical record of actions taken by a group of users to identify responsive actions in a computing system

Communication paths between a management computing device and a managed computing device are determined. The communication paths have different communication modalities. Current situational factors governing a current communication need between the management computing device and the managed computing device are determined. A hierarchy of the communication paths, from a highest priority communication path to a lowest priority communication path, is determined based on the current situational factors. The management request for the current communication need is successively sent, from the management computing device to the managed computing device, using the one of the communication paths starting with the highest communication path and proceeding through the hierarchy until the current communication need has been fulfilled.

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Raleigh, NC, United States of America

Randall William Worzella