Verizon Patent and Licensing Inc.

Ramya N Ganapathy

Rajesh Narayanan

Shan K Sasidharan

Padmaja Swaminathan

Deepthi Kameswari

Madhumitha Balasubramaiam

Gajendran Gnanasekar

Raghuram Ayalurmuralikrishnan

Satish Kumar A Dharmarpu

A system described herein may provide techniques for receiving natural language inputs at a live dashboard. The natural language inputs may be analyzed to identify entities such as keywords and to determine an intent associated with each input. The identified entities may be mapped to various database elements and a formatted database request may be generated based on the mapping and the identified entities. The formatted database request may be sent to an associated database and a database response may be received. The data included in the database response may be provided by generating a report using report attributes associated with the identified search intent.

Systems and methods for database dynamic query management based on natural language processing techniques

A mobile device, such as a smart phone, receives and presents interactive audio content from an interactive voice response (IVR) system. The mobile device provides an interface that enables a user to navigate through a menu presented in the interactive content. The interface further presents action elements that identify actions that can be requested through the menu, and selection of the one of the action elements may cause the IVR to perform an associated action. For example, the interface may identify representatives at a call center, and a selection of one of the action elements causes the IVR to establish a communication between the mobile device and the selected representative. The action elements may further identify status information associated with the call center, such as an expected wait time.

Interactive voice response (IVR) system interface

Growing community of inventors

Chennai, India

Ramya N Ganapathy