Tellme Networks, Inc.

Ramy Adeeb

Jeff C Kunins

Beth McKinnon

Shirish Andhare

Erik Haakenson

Matt Vernooy

A method and system for implementing run-time control over voice application behavior. The method includes identifying a plurality of control point locations within a given voice application and a plurality of corresponding required responses to the control points. A design-for-control methodology is used to instrument the control points of voice application. A control agent is configured with web-based controls to manage the control points. The control points are used to alter the voice application's behavior during run-time.

Method and system for design for run-time control of voice XML applications

A method and system for Extensible Markup Language (XML) application transformation may include converting a call flow diagram describing a voice interface process into a list of states in a XML format, and creating a lookup table of audio states in the XML format by mapping a plurality of audio prompts and their corresponding textual representations with states of a list of states that play audio files associated with the plurality of audio prompts. The method and system may include creating an intermediate application in the XML format and from the list of states by merging audio prompts in the lookup table with states of the list of states that play audio files, and transforming the intermediate application into a second application of a second format that is a representation of the call flow diagram.

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San Francisco, CA, United States of America

Ramy Adeeb