Sprinklr, Inc.

Ramon Renteria

Erik Lee Huddleston

John Joseph De Oliveira

Jacob Andrew Perkins

Clinton Frederick Miller

Bryan Horne

William Lance Eason

Timothy Joseph Potter

David Chi-Fine Yu

Brandon Kearby

Jason Samuel Westigard

Steven Michael Vaughan

Roger Louis Cauvin

Jeffrey Dachis

Jeremy Hanna

Shannon Paul Hardt

Brian Justin Huddleston, Ii

A conversation correlation system is configured to associate social signals with conversations and group the conversations into topic clusters. The topic clusters for different days are linked together to form conversation streams. The conversation streams may identify conversation topics within ecosystems and identify changes in conversation topics over time. Topic labels may be generated for the topic clusters that better describe conversation topics. In one example, the topic labels may be generated using a mutual information topic distribution model.

Method and system for correlating social media conversions

Method and system for correlating social media conversations

A model based social analytic system collects social signals from social network accounts for different companies and constituents. The social signals can be used to benchmark social network performance for different contextual dimensions, such as industries, companies, brands, etc. Conversations may be identified in the signals and the types of constituents participating in the conversations may be identified. Analytics can then be determined for the contextual dimensions based on the related conversations and the types of constituents participating in the conversations.

Apparatus and method for model-based social analytics

Growing community of inventors

New York, NY, United States of America

Ramon Renteria