Other

Rammohan G Menon

Sriram Chakravarthy

Madhav Vodnala

Madhav Menon

In one aspect, a computerized method for implementing an application messaging service includes the step of providing a messaging application that enables a user to generate an application message. The method includes the step of receiving a list of application message addressees. The method includes the step of receiving a designated reply addressee. The method includes the step of communicating the application message to the application message addressees in the list of application message addressees. The method includes the step of receiving one or more replies from one or more of the application message addressees. The method includes the step of communicating the one or more replies from one or more of the application message addressees to the designated reply addressee.

Methods and systems of application message addressing

In one embodiment, a computer-implemented method of a designated automated answering system (AAS) includes receiving a client-side application message to an AAS. The AAS includes a server-side entity managed by an enterprise. The client-side application message comprises a user's query for enterprise-related information. The client-side application message are parsed to identify user-identification data. A step includes determining one or more information sources relevant to the query for enterprise-related information. At least one or more information sources are queried. A step includes receiving a query information from the at least one or more information sources. The query information is relevant to the user's query. A natural-language text message that responds to the user's query is generated. The natural-language text message includes a single response.

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Los Altos, CA, United States of America

Rammohan G Menon