Intuit, Inc.

Rami Cohen

Oren Sar Shalom

Alexander Zhicharevich

Noa Haas

Adi Shalev

Elik Sror

Talia Tron

Yonatan Ben-Simhon

Yair Horesh

Nitzan Gado

Osnat Haj Yahia

Kfir Aharon

Oren Dar

A computing system identifies an incoming voice call from a user device to an agent device associated with the computing system. The computing system generates a transcription of the incoming voice call using one or more natural language processing techniques. The computing system extracts a problem description from the transcription. The problem description indicates a topic for the incoming voice call. A first machine learning model estimates a situation vector from the problem description. A second machine learning model identifies a pre-existing situation vector that closely matches the estimated situation vector. The computing system retrieves a situation description that corresponds to the identified pre-existing situation vector.

Methods and systems for generating problem description

A method classifies feedback from transcripts. The method includes receiving an utterance from a transcript from a communication session and processing the utterance with a classifier model to identify a topic label for the utterance. The classifier model is trained to identify topic labels for training utterances. The topic labels correspond to topics of clusters of the training utterances. The training utterances are selected using attention values for the training utterances and clustered using encoder values for the utterances. The method further includes routing the communication session using the topic label for the utterance.

Classifying feedback from transcripts

Aspects of the present disclosure provide techniques for predicting content relevant to questions based on reference links. Embodiments include receiving a set of question and answer (Q/A) pairs and identifying a set of references in the set of Q/A pairs that link pairs of Q/A pairs of the set of Q/A pairs. Embodiments include identifying popular Q/A pairs of the set of Q/A pairs based on the set of references. The popular Q/A pairs may be referenced by a subset of the set of Q/A pairs and each respective Q/A pair of the subset of the set of Q/A pairs may comprise a respective question of a plurality of questions. Embodiments include training a model based on the plurality of questions, the popular Q/A pairs, and the set of references, to predict Q/A pairs of the set of Q/A pairs that are relevant to a given question.

Document similarity through reference links

Systems and methods are disclosed for managing a generative artificial intelligence (AI) model to improve performance. Managing the generative AI model includes using a second generative AI model to generate outputs from similar inputs and comparing the outputs of the generative AI models to determine their similarity. The second generative AI model is trained using fresher training data but may not be manually supervised and adjusted to the level of the generative AI model being managed. As such, an output of the second generative AI model is compared to an output of the managed generative AI model by a classification model to determine a relevance of the output from the managed generative AI model. An output of the classification model is used to perform various suitable policies to optimize the performance of the managed generative AI model, such as providing alternate outputs, preventing providing the output, or retraining the model.

Supervisory systems for generative artificial intelligence models

A method involves receiving search queries, having search terms, submitted to at least one computerized search engine. For each query, a corresponding pairwise relation in the search queries is calculated. The corresponding pairwise relation is a corresponding probability of a potential edge relationship between at least two terms. Thus, potential edges are formed. A general graph of the terms is constructed by selecting edges from the potential edges. The general graph is nodes representing the terms used in the search queries. The general graph also is edges representing semantic relationships among the nodes. A hierarchical graph is constructed from the general graph by altering at least one of the edges among the nodes in the general graph to form the hierarchical graph.

Unsupervised automatic taxonomy graph construction using search queries

A method for mitigating cold starts in recommendations includes receiving a request that identifies a requested page and identifying a content vector of the requested page. The content vector is generated based on providing text of the requested page to a neural network text encoder. The method further includes selecting, based on the content vector, a link to a cold start page that does not satisfy a threshold level of interaction data. The selected link is ranked above a second link to a warm page that does satisfy the threshold level of the interaction data. The method further includes presenting the requested page with the selected link.

Deep learning approach to mitigate the cold-start problem in textual items recommendations

A method for mitigating cold starts in recommendations includes receiving a request that identifies a requested page and identifying a content vector of the requested page. The content vector is generated based on providing text of the requested page to a neural network text encoder. The method further includes selecting, based on a rank engine and the content vector, a link to a cold start page that does not satisfy a threshold level of interaction data. The rank engine ranks the selected link above a second link to a warm page that does satisfy the threshold level of the interaction data. The method further includes presenting the requested page with the selected link.

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Ashkelon, Israel

Rami Cohen