At&t Intellectual Property I, L.p.

Ramesh Subbaraman

Wei Wang

Jeffrey E Bickford

Ilona Murynets

Gustavo De Los Reyes

Roger Piqueras Jover

Paul Giura

Andrea Giuseppe Forte

Mikhail Istomin

Suhas Mathur

Baris Coskun

Qi Shen

A request is received over a network to resolve a problem relating to a networked user device. The request is accepted in order to provide user service. Based on the request, one of multiple available diagnostic algorithms is selected to analyze user data related to a user's account to identify symptoms of the problem and diagnose a cause of the symptoms identified.

Cloud-based communication account security

A method, non-transitory computer readable medium and apparatus for deriving trustful metadata for an application are disclosed. For example, the method crawls online for the application, analyzes the application to determine a function of the application, and generates trustful meta-data for the application based upon the function of the application.

Method and apparatus for deriving and using trustful application metadata

Growing community of inventors

Jersey City, NJ, United States of America

Ramesh Subbaraman