Aetherpal Inc.

W2bi, Inc.

Astherpal Inc.

Vmware, Inc.

Ramesh Parmar

Deepak Gonsalves

Subramanyam Ayyalasomayajula

Deepa Jagannatha

Dinesh Doshi

Calvin Charles

Pooja Chengappa

Byung Joon Oh

Artun Kutchuk

Ranjithkumar Palanichamy

Mahadevan Viswanathan

Subramanyam Ayyalasornayajula

Bennett Lass

Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge.

Generating storyboard for a knowledge base in virtual mobile management

Knowledge base in virtual mobile management

Described herein is a method and system that provides access to numerous connected devices in a device bank and allows remote interaction and control of aspects of the connected devices using a remote management system. In an embodiment, the method comprises the configuring of one or more connected devices in the device bank to mimic an end user's connected device configuration and environment in order to resolve an issue with the end user's connected device. In other embodiments, the connected devices in the device bank can be used by end users such as developers to test and diagnose new applications and by remote support technicians to train themselves on connected devices.

Virtual mobile management for device simulation

Described herein is a method for providing peer to peer remote control management between a helper and a beneficiary mobile device. The method includes registering, by the helper and beneficiary mobile devices, with a secure server. The helper mobile device authenticates with the secure server. The helper or the beneficiary mobile device perform discovery with respect to the other device. A trust relationship is established between the helper and beneficiary mobile devices by performing mutual authentication. An auto connection discovery process is performed to determine if the helper and the beneficiary mobile devices are on a same sub network. A peer to peer connection is established between the helper and the beneficiary mobile devices if the helper and the beneficiary mobile devices are on the same sub network and a secure server mediates between the helper and the beneficiary mobile devices if they are on different sub networks.

Peer to peer remote control method between one or more mobile devices

Disclosed is a system and method of allowing multiple customer support organizations to establish virtual mobile management sessions with a mobile device using a multi-persona client on the mobile device that does not have to reconfigured for each of the multiple customer support organizations.

Multiple-persona on mobile devices

Disclosed is a Virtual Mobile Management apparatus and method using a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application to request remote control feature.

Virtual mobile management&#x2014;remote control

Disclosed is a method of dynamically parsing MLPL, MSPL, HPLMN, EHPLMN, PLMN, ePRL and the like lists. Each of the parsed entries is used to create simulated network conditions (for example, MCC/MNC for 3GPP network, SID/Sector ID for 3GPP2 networks) for verifying the device behavior through automation.

Parser to dynamically generate preferred multi-mode system selection entries

Disclosed is a method to enable wireless remote session recovery for a wireless device. Should a wireless device encounter a broken communication link during a virtual mobile management (VMM) operation, a method of automatic session recovery is disclosed which executes from a management console through a communication end-point gateway server in order to reconnect the mobile device. Under control of the session reconnection method, the device client listener and tools of wireless device re-establishes the signal and bearer links with a management console, over the air through the communication end-point gateway server (CEG). The communication utilizing the session recovery algorithm enables the wireless device to receive session information from the communication end-point gateway server, including the respective tools.

Session recovery during virtual mobile management

The instant invention is a process for a Self-Care system that allows mobile device subscribers to manage their own devices without making a trip or a phone call to the customer care center. Subscribers can view service issues and repair and update settings, check the status of their devices, and manage device security minimizing customer service calls. Dynamic workflow navigates the subscriber to easily find a solution to their problem which will substantially reduce frequent calls to customer care. Dynamic menus avoid the unnecessary information that the subscriber might enter about the device and leads the subscriber towards the path of solving the issue. The system is scalable to include diagnostics tools as part of self-care and customer care, where the subscribers can benefit from these tools to reset their device to a normal state.

System to assist a mobile device subscriber to perform self-diagnosis of the mobile device

A virtual device management system for wireless handheld devices such as tablets, smart phones, M2M, etc., based upon user initiated session, upon which a dedicated communication channel is established with the wireless device. The system includes processes and protocols employed in user initiation methods such as SMS, or data channel, queuing user sessions, routing user requests and establishment of dedicated communication channels for effective troubleshooting by authorized users and to compare device parameters against pre-defined set to generate a standards deviation report. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application and initiate a request.

User initiated virtual mobile management

Disclosed is an apparatus and method to access privileges of Virtual Mobile Management (VMM) client in mobile device. A disclosed example method contains an assigning embedded stub to raise the access privilege of the tool on a mobile device, the embedded stub is integrated by an operating system of the mobile device with 'root' privilege, determining via a secured key exchange algorithm that the VMM client and tools is authorized to be installed on the mobile device then, the VMM client and tools of a mobile device are authorized to access a network interface of the Communication Endpoint Gateway (CEG) server, configuring the embedded stub to install the key exchange procedure for the shared certification between the embedded stub, VMM client and the session mediation server, enabling the embedded stub to communicate through a secure link via VMM client.

Secured privileged access to an embedded client on a mobile device

This invention describes remote management of end to end automated mobile application tests to be executed on the mobile devices that may be connected to network emulators or on live (real time) networks. Further, this invention relates to mobile data applications that need to connect to the packet data network over the radio network, and associated automated test systems and methods. Discloses is a method of having an end to end extraction of user actions, application behaviors, device state, and IP and radio layer messaging that can be centrally analyzed to understand the application impact on the network and device, as well as the application behavior for different network conditions.

End to end application automatic testing

Disclosed is a process to control any mobile device through a protocol stack for sending Ad Alerts and performing Virtual Mobile Management. The client application captures a snapshot that is encrypted and compressed into an XML format using delta compression algorithms. On the server, the xml file is then parsed, decrypted and decompressed and the corresponding values are stored in the database. Ad management/alert notification allows a user to create new Advertisements /Banners/Alerts. Advertisements may add an image to the background of the Ad; Changing the Text on the Ad; Create Special effects for the Text on the Ad; Customizing Font color and size. Advertisement may be sent instantaneously or at a later time for Alerts, Ads or banners without the need for browsing through the internet.

Virtual mobile and Ad/Alert management for mobile devices

The present invention discloses an automated testing solution for PRL's, System Acquisition algorithm, and CDMA device performance. A testing plan loads a specific PRL into a test device, reads and categorizes the entries in the PRL file, and then uses the information to set the parameters on the emulation hardware needed for each test case. The testing solution allows an operator to specify the PRL file to be used for testing and the testing plan will determine the relationships between different PRL entries in the test file including the System of equal priority in the same GEO, System of lesser priority in the same GEO, System of higher priority in the same GEO, Systems in different GEO, and Collocated EVDO systems. Once the entries are categorized the test script will then select the entries need to create the required test conditions on the base station emulation hardware. The test suite employs base station emulation hardware to create the RF conditions stipulated in the test case. The exact RF conditions will be based on the entries in the test PRL. Once all the system parameter information is extracted from the PRL file and all the combinations of systems is created as per the requirements of each test case, the test is executed, with the automation scripts setting the parameters on the BSE and managing the test device as it is programmatically controlled through the test procedures.

Growing community of inventors

Scotch Plains, NJ, United States of America

Ramesh Parmar