Xerox Corporation

Conduent Business Services, LLC

Ramesh Nagarajan

Francis Kapo Tse

Xing Li

Clara Cuciurean-Zapan

Chia-Hao Lee

Zhigang Fan

John W Wu

William A Cook

Charles Edmund Farnung

Yingjun Bai

Aron Nacman

John Christopher Cassidy

Julie Ann Fisher

Ammal Malik

Vishal Monga

Claude Fillion

James P Russell

Surya Prakash Kotha

Anthony Michael Frumusa

Peter D McCandlish

Louis Ba La

Ralph H Huedepohl

William L Yeoh

Michael K Carney

Shivang Patel

Harry L Parker

Regina M Loverde

Robert P Loce

Reiner Eschbach

Raja Bala

Stuart Alan Schweid

Trevor James Snyder

John C Handley

Sainarayanan Gopalakrishnan

Fritz F Ebner

Robert Paul Herloski

Donald James Curry

Michael Robert Campanelli

Daniel Davies

Asghar Nafarieh

Wayne A Buchar

Roger Lee Triplett

Naveen G Sharma

Amal Z Malik

Rajasekar Kanagasabai

Michael William Barrett

Zhenhuan Wen

Barbara Lynn Farrell

Narayan Kesavan

Muralidaran Krishnasamy

Joseph P Taillie

Robert Eero Nuuja

Dhevendra Alagan Palanivel

Jeffrey David Kingsley

Nancy R Kelly

Michael E Meyers

Thomas I Yeh

William Matthew Harney

Lee Roche

Isaiah Monty Simmons

Shanmuganathan Gnanasambandam

Thomas C McGraw

James M Maryniak

Scott Charles Warner

Richard S Fox

Michael L Davidson

John F Seward, Jr

Mihai Cuciurean-Zapan

Beta Y Ni

Kari Kalevi Poysa

John C Guarrera

Claire Dawn Ireland

George W Lahue

Andre M Blaakman

Andrew Joseph Zipprich

Fritz Ebner

Jeffrey L Baniak

Xing Lin

Matthew John Nolepa

Kishore Kumar Manikkoth Vasudevan

David C Allard

Edward E Ewer

KishoreKumar Manikkoth Vasudevan

Dona Davidson

Wooi L Yeoh

A system may automatically scan a physical document and perform processing actions on the scanned document according to a workflow. The system may include a scanning device that can detect a trigger event when a portable memory device is connected to or paired with the device or when a document, including one or multiple pages, is placed on the document handler of the device. Upon detecting the trigger event, the scanning device may retrieve the workflow and associated instructions from one or more designated folders on the portable memory device, automatically scan the document on the document handler to a digital document file, and perform various processing actions on the digital document file according to the workflow, with little or no user interaction. The processing actions may include storing, faxing, and emailing the scanned document, and/or performing certain document conversion functions on the digital document file.

Method and apparatus for instant processing of a document workflow

The disclosed embodiments illustrate method and system for establishing a communication channel between computing devices in a customer care environment. The method includes receiving a first input from a customer-computing device associated with the customer. The received first input is compared with one or more pre-stored datasets. Based on the comparison, a plurality of options corresponding to each of a plurality of levels of one or more workflows is rendered on a user interface displayed on a display screen of the customer-computing device. A second input is received for one of the rendered plurality of options. The second input is representative of at least a preference of the customer for a service associated with a workflow. Based on at least the received second input, a communication channel is established between the customer-computing device and an agent-computing device associated with the customer care agent.

Method and system for establishing a communication channel between computing devices in a customer care environment

A system and method for automatically scanning a physical document and performing processing actions on the scanned document are provided. The system may include a scanning device that can detect a trigger event when a portable memory device is connected to or paired with the device or when a document, including one or multiple pages, is placed on the document handler of the device. Upon detecting the trigger event, the scanning device may retrieve scan instructions from a designated folder on the portable memory device, automatically scan the document on the document handler, and perform various processing actions on the digital document file for the scanned document based on the scan instructions, with little or no user interaction. The processing actions may include storing, faxing, emailing the scanned document. The instructions for each processing action may be stored at one of multiple designated folders of the portable memory device.

Method and apparatus for instant scanning and processing of a document

Various embodiments for methods and systems for processing documents are disclosed. A size of at least a part of a content in an electronic document is determined. Size of the part of the content is modified based at least on a pre-determined threshold value for size and the determined size. Further, various embodiments for methods and systems for processing N-Up documents are disclosed. One or more page images from an N-Up document are extracted based on an analysis of a content distribution in the N-Up document. A size of a content in at least a part of extracted one or more page images is determined. The size of the content is modified in accordance to a pre-determined threshold value receive from a user.

Modifying the size of document content based on a pre-determined threshold value

The disclosed embodiments provide for checking documents for security compliance when the documents are printed, scanned, or copied. A security status is determined based on security indicators within a document's content. Security indicators can be located within a document's text, figures, watermarks, security marks, and invisible marks. Security indicators can be found by comparing a document's content to a set of stored indicator descriptions. The indicators found are used to determine a document score and security responses are triggered based on the document score.

Security compliance checking of documents

Methods and devices receive, into a graphical user interface of a computerized device, an instruction to print an item. Such methods and devices automatically identify one or more blank signature lines within the item using a processor of the computerized device, and automatically output an option on the graphical user interface to print only one or more pages of the item that contain the blank signature lines. Upon selection of the option through the graphical user interface, these methods and devices automatically print only the pages of the item containing the blank signature lines using a printer operatively connected to the computerized device.

Automatically printing only pages containing blank signature lines

The present disclosure provides systems and methods for operating a multifunction device in communication with multiple devices. The multifunction device is configured to receive an operation request and an electronic document from a first device. The multifunction device is further configured to receive document manipulation data from a second device. The multifunction device is also configured to manipulate the electronic document using the document manipulation data based on the operation request. The multifunction device communicates the manipulated electronic document to a third device. The second device is isolated from the third device and the first device.

Service-oriented multifunction devices

Disclosed herein is a method and system for determining a billing structure for outputting documents using an image processing apparatus. If image data of the document includes color pixels, a billing structure is determined based on an estimated total color pixel count. The color pixels of the image data are counted in a device independent space and the total color pixel count of the image data to be output in a device dependent space is estimated. Based on the estimation, a billing structure is chosen. Processing and determining a billing structure based on image data in the device independent space avoids charging a customer for color print job when only a small amount of color pixels are printed. It also encourages determining charges independently of the marking engine or output device.

System and method for determining a billing structure for documents based on color estimations in an image path

A system and method for establishing a burstiness metric is presented including at least one processor and a computer-readable storage medium in communication with the at least one processor, wherein the computer-readable storage medium comprises one or more programming instructions for performing the steps of: receiving information related to a plurality of tasks performed by a plurality of electronic devices based on input received from one or more users; analyzing the received information; employing an availability model to the information analyzed; and generating a schedule based on the information analyzed and the availability model by redistributing at least one task of the plurality of tasks between the plurality of electronic devices in accordance with electronic device availability and computational loads. Also, an assessment is made based on the information analyzed to determine a proportion of the plurality of tasks to be supported to achieve a required quality of service.

System and method for burstiness-aware scheduling and capacity assessment on a network of electronic devices

A system and method of billing for scanning service costs is provided to examine content of a page and apply a cost function to approximate the cost of scanning the page. Examining the page includes detecting an object in the page, determining a type of the detected object, determining an approximate file size of the page, and determining an approximate area of coverage of the detected object within the page. A usage profile of each type of detected object is calculated and stored. The cost function uses the detected object, the approximate file size, the approximate area of coverage, and a weight value associated with the type of detected object to approximate the cost of the page. When costs are calculated over a period of time, the weight value of each type of detected object may be adjusted based on the usage profile for each type of detected object.

System and method of billing for scanning service costs

An automated method and system for retrieving documents based on highlighted text from a scanned source. Documents that are stored within a multifunction device can be searched and retrieved using highlighted text as keyword. The search of such documents can further be extended towards other networked multifunction devices and also to retrieve information available on the Internet using highlighted text as a uniform resource locator pointer. The matched documents and their respective details are then displayed on a graphical user interface which provides the user with multiple actions to be taken with respect to the documents.

Automated method and system for retrieving documents based on highlighted text from a scanned source

An automated method for extracting highlighted regions in a scanned text documents includes color masking of highlight regions, extracting text from highlighted regions, recognizing the characters in extracted text optically and inserting the recognized characters to new document in order to easily identify highlighted text in scanned images. Using a two-layer multi-mask compression technology configured in a scanned export image path, edges and text regions can be extracted and together with the use of mask coordinates and associated mask colors, all highlighted texts can be easily identified and extracted. Optical Character Recognition (OCR) can then be utilized to appropriate summarization of different extracted highlighted texts.

Automated method for extracting highlighted regions in scanned source

A system and related method for selectively printing color content of a page with a reduced color gamut are provided. The system includes a detection module, a printing mode module, and a conversion module. The detection module is configured to detect a color object in the page and the printing mode module exists in at least one mode. The conversion module can selectively convert the detected color object to a converted reduced-colorant object in accordance with the existence of the at least one mode of the printing mode module.

System and method for selectively printing color content of a page with a reduced color gamut and billing based on printed content

Systems and methods are described that facilitate determining an original document format for a scanned document by analyzing a bitmap thereof. Text objects are extracted from the document, binarized, and segmented to identify text. Page orientation and text size are used to distinguish between a slideshow-type document, and a word processing or spreadsheet-type document. To further distinguish between the word processing and spreadsheet types, text column structure and count is analyzed.

Document type classification for scanned bitmaps

What is disclosed is a resizing method that utilizes segmentation information to classify objects found within a document and then selects the most appropriate resizing technique for each identified object. The present method employs readily available document parsers to reliably extract objects. e.g. text, background, images, graphics, etc., which compose the document. Information obtained from a document parser is utilized to identify the document components for classification. The extracted objects are then classified according to their object type. Each of classified objects are then resized using a resizing technique having been pre-selected for the object type based on their respective abilities to resize certain types of document content over other resizing techniques. The present method advantageously extends smart or content-based scaling and is especially useful for N-up or variable-information printing. The present method finds its intended uses in enhancing N-up and handout options currently provided in a variety of print-drivers.

Object based adaptive document resizing

Growing community of inventors

Pittsford, NY, United States of America

Ramesh Nagarajan