Avaya Inc.

Koopid, Inc

Avaya Technology LLC

Avaya Management L.p.

Ramanujan Kashi

Gaurav Badge

Honey Malhotra

Valentine C Matula

David Skiba

Venkatesh Krishnaswamy

Shalini Yajnik

Ajita John

Biswajyoti Pal

Kundan Singh

Thirunavukkarasu Arjunan

Joann J Ordille

Jeffrey G Gartner

Jitendra Singh Wadhwa

Colm Smyth

Embodiments disclosed herein provide systems, methods, and computer readable media for collaborating on the use of an application executing on a user system. In a particular embodiment, a method provides determining a first view presented to a first user of the user system by the application. The method further provides generating first view information that describes the view such that the view can be represented at a remote user system and transferring the first view information to the remote user system.

Embedded collaboration with an application executing on a user system

A method for generating and communicating communication components over a messaging channel is provided. The method includes (i) presenting a structured micro block based on a conversation in a form of unstructured natural language in the messaging channel between a user and an agent (ii) incorporating the structured micro block that collects strongly typed information from the user as a part of the conversation in the messaging channel, (iv) generating a structured workflow by interleaving the structured micro block with the unstructured natural language, and (v) communicating the structured workflow over the messaging channel for enabling the user to perform one or more operations.

System and method for generating and communicating communication components over a messaging channel

In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

System and method for topic based segregation in instant messaging

A method for generating a rich persistent conversation history from structured and unstructured information using a communication protocol is provided. The method includes (i) receiving media contents associated with conversations from messaging channels, (ii) selecting a set of selected messaging channels from where the media contents are received, (iii) demarcating boundaries in each of the media contents associated with the conversations based on an activity of users, (iv) inserting segmentation demarcations to a first conversation to differentiate the first conversation from a second conversation, (v) determining communication elements for each conversation associated with the segmentation demarcations on each messaging channel, (vi) generating a conversation snippet by linking the communication elements for each messaging channel, (vii) linking conversation snippets to generate a segment associated with the conversation for each messaging channel using lexical and non-lexical features and (viii) generating the rich persistent conversation history by linking segments from the messaging channels.

System and method for generating a rich persistent conversation history using a communication protocol

Embodiments described herein provide systems and method for implementing privacy control in a co-browsing environment. In a particular embodiment, a method provides receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client. The method further provides receiving first privacy settings from the first client, wherein the first privacy settings indicate how the website should be presented at the second client. The method further provides presenting the website at the first client and presenting the website at the second client based on the first privacy settings.

Enhanced privacy and agent control in a co-browsing session

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for enhancing presenter and participant interaction in a presentation. A system configured to practice the method can receive, from a viewer of an electronic presentation, a submission of a question and a selection of a communication mode for the question. The system can identify a portion of the presentation to which the question is directed, and update the portion of the electronic presentation to incorporate the question based on the communication mode. The electronic presentation can be a slide show, such as a PowerPoint&#x2122; presentation. The system can optionally notify a presenter in the electronic presentation that the portion has been updated.

Systems and methods for enhanced conference session interaction

Embodiments disclosed herein provide systems, methods, and software for dynamically managing power consumption of a device capable of operating on battery power, or other power. In particular, the size of the viewable area of the display may be dynamically controlled to reduce the number of activated pixels to reduce power consumption. The resizing of the viewable area of a screen may also reduce the number of applications running, thereby reducing power consumption. An indication of the amount of operation time, battery indicator, and/or energy left in the battery may be presented, based at least in part on the dynamic resize of the display.

Screen resize for reducing power consumption

A method, system, and computer-readable storage medium for displaying a message on a display according to a movement pattern of an object. The system first receives a first signal that indicates a presence of an object at a first location with respect to a display. Based on the first signal, the system then selects a message to display at the display. Finally, the system displays the message at the display based, at least in part, on a first temporal pattern associated with the first signal.

Detecting patterns with proximity sensors

The system and method capture an image of a presenter of a presentation. The image of the presenter may be a still image or a video stream. In one embodiment, the image of the presenter has the background removed. An image of the presentation is captured. The image of the presentation may be a still image or a video stream. A transition, such as a gesture or movement of the presenter is detected. In response to the detection of the transition, an image of the presenter is superimposed on the image of the presentation to create a combined image. Alternatively, in response to the transition, the image of the presenter is removed from the presentation. The combined image or the image of the presentation with the image of the presenter removed is then sent to participants viewing the presentation.

System and method for managing a presentation

External queue monitoring of contact center queues is provided as a means that may better service the customer and measure service level objectives. External queue monitoring provides the opportunity for real-time monitoring of the queue and modification of contact center operations, such as devices routing queue members, in response to queuing or enqueued customers.

External contact center data collection and measurement

A method, system, and device are provided for presenting event views via a calendaring application or the like. In particular, the event view is alterable depending upon whether or not the event currently being viewed is a past event or not. Past events may posses additional attributes not possessed by other events and, therefore, the presentation of a past event and the information related thereto may differ from the presentation of other events.

Conference recap and recording

Telephone numbers are identified and highlighted on any computer document being loaded into a graphical user interface (GUI) for viewing by a user. The user may click on any particular highlighted telephone number in the computer document while displayed in the GUI window in order to store the telephone number together with any desired context information associated therewith.

Automatic identification and storage of context information associated with phone numbers in computer documents

The present invention comprises a method for: (i) receiving information from a caller Cand indexing the caller Cinto a first group based, at least in part, on the received information, (ii) transmitting to a participant P, a first message requesting that the participant Passist the caller Cindexed in the first group, (iii) establishing a conference call between the participant Pand the caller Cin response to the participant Presponding to the first message, (iv) transmitting the first message to a participant Pwhen the participant Pdoes not respond to the first message, (v) establishing a conference call between the participant Pand the caller Cin response to the participant Presponding to the first message, and (vi) connecting the caller Cwith an agent Awhen a response to the first message is not received from the participant Pand the participant P.

Growing community of inventors

Bengaluru, India

Ramanujan Kashi