Hewlett-Packard Development Company, L.p.

Cisco Technology, Inc.

Cisco Systems Inc.

Ram Gupta

Binh T Truong

Samir Shah

Apurv Bhartia

Derrick Pallas

Mark Hendrick, Jr

Bo Chen

Aditya Kadur

Chun Meng Yu

Gary J Crosby

A method includes obtaining client information from a set of access points. The client information indicates client devices detected by each access point in the set of access points. In some implementations, the method includes grouping the set of access points into a plurality of access point groups based on the client information. The grouping allows each client device to associate with an access point from at least two different access point groups. The method includes, for a first access point group of the plurality of access point groups, migrating the client devices associated with access points in the first access point group to access points in a second access point group of the plurality of access point groups. In some implementations, the method includes configuring the access points in the first access point group while maintaining configuration of the access points in the second access point group.

Controlling client connectivity during access point upgrades

A content synchronization method for connected devices comprises accepting, by a central reference point, context from a connected client device, constructing, by the central reference point, at least one response in a semantic compatible with the connected device and compatible with a user of the connected device the response comprising at least one file description bundle, prioritizing, by the central reference point, download order of files described in the at least one response bundle, downloading the files described in the at least one response bundle, to the connected device in the download order, confirming complete download of the files described in the at least one response bundle, and rejecting incompletely downloaded bundles of files.

Content synchronization frameworks using dynamic attributes and file bundles for connected devices

A smart phonebook search method comprises collecting, from a customer, a phone number to use for a dial-up connection, filtering any national direct dialing prefix from the collected number, obtaining a country code from an operating system of the smart phonebook search, matching a pattern of a prefix of the collected number with area codes for a country of the customer to provide a closest entry for said connection, and selecting a phone number for said dial-up connection, the phone number having a customer provided area code and the operating system provided country code.

Smart phonebook search

A system and method are provided for generating normalized events from nonstandard computer telephony interface (CTI) events generated by various private exchanges or telephone switches made by various manufacturers. In one embodiment, the system of the present invention includes a processor coupled to a local interface, a memory coupled to the local interface with normalization logic stored in the memory, the normalization logic being executed by the processor. The normalization logic generates a number of normalized events relative to the operation of a call center based upon non-standard CTI events received from the specific private exchange employed. In this regard, the normalization logic includes event normalization logic to generate at least one normalized event from a non-standard CTI event. The normalization logic also includes information normalization logic to add a missing amount of information to the normalized event, thereby generating an information normalized event, and temporal normalization logic to generate at least one missing normalized event upon detecting an out of sequence information normalized event.

System and method for normalizing private exchange output

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Cupertino, CA, United States of America

Ram Gupta